Digium Phone D40, Contacts and DPMA

Asterisk Asterisk Support
1

I have a new D40 phone. I have installed Certified Asterisk (1.8.11) and the matching res_digium_phone. I have configured res_digium_phone.conf and the phone is working properly, but the applications are not. If I try to open Contacts, I just get the spinning wheel and “Loading contact list”, and the contacts never appear. The contacts do appear to be loaded, because CLID names appear when dialling or receiving calls.

I have done a SIP debug during the loading of contacts and I can see messages being exchanged between the phone and Asterisk, and there are no error messages, until the end when I get the message “Auto fallthrough, channel ‘Message/ast_msg_queue’ status is ‘UNKNOWN’”

The full message sequence is:

-- Executing [proxy@dpma_message_context:1] Set("Message/ast_msg_queue", MESSAGE(custom_data)=mark_all_outbound") in new stack -- Executing [proxy@dpma_message_context:2] Set("Message/ast_msg_queue", "MESSAGE_DATA(X-Digium-AppServer-Response-URI)=sip:192.168.3.114:5060") in new stack -- Executing [proxy@dpma_message_context:3] MessageSend("Message/ast_msg_queue", "digium_phone:blah") in new stack -- Auto fallthrough, channel 'Message/ast_msg_queue' status is 'UNKNOWN' -- Executing [digium_phone_module@dpma_message_context:1] Set("Message/ast_msg_queue", "MESSAGE(custom_data)=mark_all_outbound") in new stack -- Executing [digium_phone_module@dpma_message_context:2] Set("Message/ast_msg_queue", "TMP_RESPONSE_URI=sip:192.168.3.114:5060") in new stack -- Executing [digium_phone_module@dpma_message_context:3] Set("Message/ast_msg_queue", "MESSAGE_DATA(X-Digium-AppServer-Response-URI)=") in new stack -- Executing [digium_phone_module@dpma_message_context:4] MessageSend("Message/ast_msg_queue", "sip:192.168.3.114:5060,proxy") in new stack -- Auto fallthrough, channel 'Message/ast_msg_queue' status is 'UNKNOWN'

Visual voicemail, which also generates these messages, works, but there I get no sound. This might be a codec issue, as it works on everything else. I am sure that the sound worked earlier.

Are these issues all related to the ast_msg_queue messages, or are the separate issues?

2

The log doesn’t contain any failures, as far as I can see. It also doesn’t seem to do anything that requires codecs. Auto-fallthrough just means you ran off the end of the dialplan. Status unknown means you haven’t yet attempted a telephony call.

3

Thanks, David. I thought that was the case, but it is good to have it confirmed. It looks like a problem with the Contacts app, so I might try re-flashing the firmware for the phone.

4

Howdy,

Best to troubleshoot this with our Support department, so that they can have a look at your configs, confirm what revision of the firmware you’re using, etc. Please contact them directly via:

digium.com/en/users/support-create-a-case/

or telephone to:

+! 256 428 6000