Could someone please explain the difference between Member and Agent in reference to queues? I’m using Asterisk 1.4.2.
I want to implement a small queue for infrequent inbound calls. I want Asterisk to ring a group of people (in round robin fashion) to answer the calls, rather than making them stay on hold. The docs for AgentCallbackLogin say that it is deprecated, but that is the type of behavior I am looking for.
Of course, what’s confusing is that Agents are for dynamic queues (log in on the fly) and Members for static ones. (configured in the queues.conf file).
But you can code in your dialplan a dynamic approach to adding/removing Members with AddQueueMember and RemoveQueueMember.