My first post here , very new to Asterisk but not coding so just need some pointers
i have lots of questions but will try and limit them as much as i can.
What i need to do is this:
Caller A calls the call centre
Agent B picks up the call , puts Caller A on hold
Agent B calls - Person C - asks if he is available to take this call (there is authorisation via a web interface Agent B has to do )
Agent B , links up Caller A and Person C onto a call .
If Agent B hangs up the call between A and C continues.
If possible others can join the call between A and C
So in my mind the best way to do this is via a Conference Call and put both A and C into it and then others can join it too.
Key point is ideally Caller A shouldn’t have to do anything they transfer to Conference Call should be seamless (if possible)
There could be a number of calls like this going on at one time.
I have tried to create a conference room using AMI and PHP (just basic PHP ) but to no avail using the “Application: ConfBridge”
Any idea would be great , remember i am new to Asterisk and i dont mind reading around but pointers would be good