thank you for your time helping me.
I start to build bash script(s) for few tasks, and I’ll use log files to complete the following:
- when ringnoanswer for a particular operator hits count 10 for waittime > 14000 send mail alert with summary of calls
- per queue - exitwithtimout > 1 in any hour, then send mail alert.
- 7am each morning mail report showing count for each operator that was logged in the previous day (i.e. midnight to midnight from day before) with total ringnowanswer > 14000 wait time.
So I have plan to use cron tasks, and bash scripts with queue_log grep for EXITEMPTY, EXITWITHTIMEOUT, RINGNOANSWER, operator name and queue number.
Well, that is just plan for now. Please if you have any ideas, could you please share… ? May be there is easier way to do this… I have zabbix already, and data needed is there…thanks in advance