Conference & recording


#1

Hi!

I would like to setup a call center and it is vital for conversaions to be recorded. Also I wold like to setup one conference with 4 members and also be able record that. Can this be done with asterisk? If this could be done with the use of AGI then great!


#2

If you are interested in call recording you may want to check out www.telrex.com/callrex.htm


#3

Yeah, I forgot to mention I have 12 FXO and 12 FXS lines so CallRex is out of the question I guess.


#4

[quote=“matic”]Hi!

I would like to setup a call center and it is vital for conversaions to be recorded. [/quote]
no probs, use the monitor funcntion to record all calls to disk

[quote=“matic”]
Also I wold like to setup one conference with 4 members and also be able record that. Can this be done with asterisk? If this could be done with the use of AGI then great![/quote] likewise no probs with monitor.


#5

We do this in our 100 seat call center with VICIDIAL. It uses conferences for the agents and all recordings are done through Asterisk directly by dropping a Monitor extension into the conference to start recording, and hanging it up to stop recording. Has been working great for over 2 years now.

astguiclient.sf.net - VICIDIAL project site


#6

[quote=“mflorell”]We do this in our 100 seat call center with VICIDIAL. It uses conferences for the agents and all recordings are done through Asterisk directly by dropping a Monitor extension into the conference to start recording, and hanging it up to stop recording. Has been working great for over 2 years now.

astguiclient.sf.net - VICIDIAL project site[/quote]

Can VICIDIAL do this - I recive phone call on my IP phone (over *). Then I decaide to record that phone call. I press few digits, the conversation is recorded until the end of call.

Is it posible to do it with VICIDIAL?

Tomislav


#7

VICIDIAL uses a web interface to control things like call recording. If you have access to a web browser and a phone then you can do recording with VICIDIAL. It does not have a DTMF digit press recording option though.