COMPLETECALLER in queue_log after blind transfer

Asterisk Asterisk Support
1

Hi all!

I have:
2хE1 for CallIN
Asterisk 1.8.26.1 with 2xTE212P and operators queue
2xE1 for communicate with LG CS3000
LG CS3000 have local users.

Scenario:
Callin and it going to queue.
Operator answer over soft-phone DryTek and make blind transfer to number at LG CS3000.
After transfer in queue_log I see “COMPLETECALLER”.

DATABASE TIME Action
cdr 23.04.14 12:24:48 CallIN
queue 23.04.14 12:25:15 ENTERQUEUE
queue 23.04.14 12:25:24 CONNECT
queue 23.04.14 12:25:49 COMPLETECALLER (but it Blind transfer)
cdr 23.04.14 12:25:49 Connect to 5038

DATABASE CDR
accountcode src dst dcontext clid channel dstchannel lastapp lastdata calldate enddate duration billsec disposition amaflags uniqueid
7777777 s voicemenu-Reception 7777777 DAHDI/i1/7777777-2f4 SIP/10003-000002ea Queue queue_681,tTkKXx,600 2014-04-23 12:24:48 0000-00-00 00:00:00 61 61 ANSWERED 3 1398241488.3328
7777777 s voicemenu-Reception 7777777 DAHDI/i1/7777777-2f4 DAHDI/i3/5038-376 Queue queue_681,tTkKXx,600 2014-04-23 12:25:49 2014-04-23 12:26:23 34 0 NO ANSWER 3 1398241488.3328

DATABASE Queue_log
id time callid queuename agent event data data1 data2 data3 data4 data5
1289 2014-04-23 12:25:15 1398241488.3328 queue_681 NONE ENTERQUEUE |7777777|2 null null null null null
1291 2014-04-23 12:25:24 1398241488.3328 queue_681 SIP/10003 CONNECT 9|1398241515.3332|9 null null null null null
1292 2014-04-23 12:25:49 1398241488.3328 queue_681 SIP/10003 COMPLETECALLER 9|25|2 null null null null null

Transfer in LOG
– Stopped music on hold on DAHDI/i1/7777777-2f4
== Spawn extension (DLPN, 5038, 1) exited non-zero on ‘DAHDI/i1/7777777-2f4’
– Executing [5038@DLPN:1] Dial(“DAHDI/i1/7777777-2f4”, “DAHDI/g4/5038,30”) in new stack
– Requested transfer capability: 0x00 - SPEECH
– Called DAHDI/g4/5038
– DAHDI/i3/5038-376 is proceeding passing it to DAHDI/i1/7777777-2f4
– DAHDI/i3/5038-376 is ringing

If I do attended transfer - in queue_log I see TRANSFER

2

SIP or features transfer?

If SIP transfer, does the phone do a true blind transfer, or does it implement an automated “blonde” transfer (attended transfer with completion before answer)?

3

Hi david55!

Operators use Yealink SIP-T26P and often make “blonde” transfer (attended transfer with completion before answer).
In this phone blind or blonde transfer make very similar and different at time of action (push transfer button).

I can repeat this situation with softphone.