I’ve got an issue where channels for a few extensions don’t seem to be closing. I’m trying to find the unifying theme; but so far no luck. Figured I’d check here if anyone has any pointers.
“Core show channels verbose” will show something similar to this for a number of extensions:
SIP/617-00001e47 from-inside 400 1 Down (None) (None) 617 49:11:21 (None)
There will be multiple channels like this open and it’ll vary per extension how many are open.
The calls seem to vary as to their origins; some will be outgoing external calls; some will be internal. Some are pickups…
Additionally doing a “soft hangup 617-00001e47” or “channel request hangup 617-00001e47” doesn’t close the channel.
The real problem is that this causes the extensions to show as busy; which is misleading for the clients receptionist.
Any help with a direction would be greatly appreciated.