Changinf the sound the caller hears after dialing

Asterisk Asterisk Support
1

I am familiar with Asterisk, but not the inner workings of it. Our system is set up and running, but the admin is unavailable for a couple of days, so I would greatly appreciate anyone’s help or a pointer in the right direction.
We have several phone numbers, that are routed differently. When callers dial one of them, they hear a loud hissing noise instead of the regular ringing tone or our welcome message. This happened after we restarted the server, so I am guessing something went wrong with the sound files or something. Which file controls what a caller hears before we pick up the phone?

Thank you.

2

Depending on the dialplan, either the phone itself, or indications.conf. There is no sound file for call progress tones.

3

That’s a little different. I am not talking about the tone I hear when I dial out. Basically, when someone dials our number, Asterisk immediately picks up and plays a welcome message. Depending on the number that was dialed, it is either a welcome message, or regular “tones” (so the caller thinks noone picked up yet) until someone actually picks up the phone.

Thanks.

4

indications.conf applies to all tones generated after answer. Before answer, the phone determines the tone.