I’m new to asterisk and currently i’m using Asterisk 16, I have a problem with CDR uniqueid. for example: there is 2 agents with different extension and they are in the same queue when the first agent reject the calls and then the next agent answered the call - I get the same uniqueID in the CDR for both extensions.
Actually I need those both extension got different uniqueid so I can differentiate it because they have different disposition. Please let me know how to achive that ? is it doable ? please see the picture below. your help here is really appreciated.
Thanks and regards,