Hi there. I’ve spent some time in the wiki and on the site, as well as with google, and unfortunately the time I’m alloted to look into this has run out. I hope to be able to get my answers here. I work at company with ~50 local staff, and ~100 staff at another location on the opposite side of the country (US). We’re looking into upgrading our phone systems, but I’m pretty new here and don’t have a lot of information on what’s here currently, and I’m not terribly familiar with PBX systems in general. A lot of my time today has been spent with learning the terminology. I’d love to use Open Source solutions here if possible. At the moment, I’m only concerned with the location I’m in, we’ll deal with the other location later, if it goes well here.
We have a t1 here currently, and each desk has it’s own phone number you can call from anywhere (DID I believe is the term). We have voice mail, transfer, all the “standard” PBX stuff, but the system looks to be about 15 years old. We have a small call center here as well (about 15-20 employees are dedicated to it) with a hunt group (queue?). I’m assuming that our current equipment won’t be usable with Asterisk, so my question is… what do I need to get all this up and running with Asterisk? Hardware, etc. We’re not interested in going with VoIP for dialing in or out, we’d like to stick with the voice dedicated t1, but internally it would be nice. We’d want to use hard phones as well. Also, we have a need for analog modems for some of the work we do, so that’s a must. Any ideas you could throw my way would be great. Many thanks!