I am new to these wonderful forums as you can all see
If anyone will be so kind to guide me in the right direction it will be much appreciated. I am going to write what type of Asterisk configuration we need.
We have a main office where the physical PBX is going to reside. Then we have offices all around the country. I will call these “Remote Offices”
What we need is a central Asterisk PBX system and our main office needs to have the ability to pre-program a VOIP phone to send out to our remote locations where all they will need to do is plug and play in a broadband environment. Each phone being sent out is going to have it’s own extension and I will need the ability to monitor these phones and give them access to outgoing phone lines.
We are going to have a main 800 number that will access the PBX system and then they should receive voice prompts such as 1. For Sales 2. Customer Service 3. Billing 4. Dial any extension.
I will also need VoiceMail for all extensions that can be accessed remotely from any location including from their own phone.
I am going to have 4 lines to start with and I need room to expand to 20 lines. I dont think we are ready for T1’s at this point however it will be an option later on.
Do our remote locations need static IPs? can they be dynamic? does each phone need a VPN Router? can they work without VPN and without static IPs?
I need Paging ability as well where I can page an office or page all offices at once.
I also need a call queue system in place.
This should be a good start for anyone that can point me in the right direction.
Thank you guys!