Call's assign to agent in queue


#1

Hi!
I was experimenting with the asterisk queues, and I would like you to perform the following function:

  • When I have a queued call (it is on hold) can assign it to an agent through AMI actions.
  • If it exceeds the time (4 minutes on hold) pass it to another function

Thank you very much in advance
Regards


#2

For the time setting use the timeout option in the queue command, default is 300 secs.

Cant help you with the AMI actions. No knowledge in that area.