Hi, all
I have two extensions in * and work well. One is ZAP channel, anolog phone; and other is sip softphone. I set them callgroup & pickupgroup both to 1 in zapata.conf & sip.conf respectively. I hope when anolog phone is ring, I can use sip phone to pickup this call. I test it, use *8xxx at softphone when anolog phone ringing; but it can’t work correctlly.
How can i do next ?
pls help !
*8 is the default access code for group pickup. You don’t need to dial anything after this. The pickup should work just by sending *8.
Post the parts your conf files that you are having trouble with
sip.conf
zapata.conf
Also some console output
If you want to pickup a specific extensions, have a look at console command:
core show application Pickup
You will need to create something like this in your dial plan
exten = **XXX,1,Pickup(${EXTEN:2}@default)