CallerID + QUEUE


Using Asterisk When an inbound caller passes throught queue/ivr/callback i get on extension caller id same as extension number. I put in Dial options an “o” option. It changed problem with direct calls: when i checked in inbound routes to redirect a call to current extension, but it didn’t change situation with queue/ivr/callback calls.

So i have a problem: when some call got from queue an agent saw it’s own extension number in CallerID.

How i can solve it?

up :frowning:

Asterisk doesn’t have intrinsic IVRs. Therefore you either need to provide the complete dialplan, or redirect the question to a forum that supports your dialplan (e.g. one for an Asterisk GUI front end).