Call length 0 in queue_log when its log

Asterisk Asterisk Support
1

Hey all,

I’ve got asterisk working well but I have a problem. My queue_log shows that all the calls have length 0, which is obviously not true. Here’s an example:
1157665271|1157665240.3713|support|Local/103@agents-ecd5,1|COMPLETECALLER|3|0

The caller was in queue for 3 seconds, then spoke with an agent, but then hang up. But I know 100% that he was on the tline for more then 2 minutes, but Asterisk said he hung up right away. In fact, this is happening for all our calls.

Does anyone have any ideas?

2

you’re using Local channels, which have all variables destroyed when the call is connected.

use the /n flag after the Local/ declaration to force the channel NOT to do a native transfer and keep the variables alive.

voip-info.org/wiki/index.php … l+channels

can i ask why you’re using local channels and how they’re working for you? i’ve been looking at implementing something similar for our system…

3

I have no idea why we are using local_channels, the guy before me who quit set it up and it was this way when I inherited it.

4

ah…ok. well, try the /n flag, and if you want, post how you’re using queues and i can tell you if you need to use the local channels…probably he was using groupcount to make sure only one call was being delivered at a time…

5

Yes it’s being used on his system for groupcount. Weird thing is this functions fine without /n when using IAX but is needed when using Sip. Also, using local channels besides his original issue has been working good for others.