Colleagues, please tell me how to solve my problem.
I need what the operators (members of the queue), if necessary, to automatically call some numbers.
For this, I create a call file.
The value of the “Channel:” field is set so that the first part of the call goes to the queue.
The values of the “Context:” and “Extension:” fields are set so that the answering agent first hears a voice message that this is not an incoming call, but a callback, and then was connected to the required number.
Unfortunately, the queue functionality assumes that the moment of answer, what causes transition to the second part of the call is not the member’s response, but the very moment of entering the queue.
When the queue’s member received the call, the voice message was already completely sounded and he hears either the dial tone of the connecting or the answer of that person. The operator does not understand at all what is happening.
Is it possible to make it so that the event that instructed the processor of call files to connect to the second number was not the entrance to the queue, but the response of a member of the queue?
Thanks in advance for your reply,