We have an issue relating to the feature codes during calls. One of the insurance companies we deal with requires us to enter insurance ID’s with letters by pressing *, followed by the key for the letter.
The problem is that asterisk is processing the * as a feature key. So entering *2 for letter A is initiating a transfer in call.
Is there any way to create a feature code to temporarily disable responding to feature codes? So if a user presses *332 before a call, feature codes are disabled until the end of the call?
Thanks for your help.