Building a happy call survey on asterisk 11.25.3

Asterisk Asterisk Distributions
1

Hello everyone i am trying to make a survey on my Issabel PBX and when people call the company they connect to an IVR they choose the number they go to a queues than start talking with the employees now i want after the conversation ended my employees announce that they will be connected to survey and after hanging up they go to a survey where they can put a voice message if they were happy or not and rate from 1 to 5 … i need these databases get inserted into the database also … Real Problem Is No matter Where i put my Logics it just Wont work Im having difficulty to understand how does the context work and where shall i put my Custom logics to be overwritten or even used ************** thank you so much for replay i appreciate it a lot this is what i have in the extensions_custom.conf

include => custom-survey
include => app-survey-transfer

[custom-survey]
exten => 1110,1,Answer()
same => n,Read(SURVEY,custom/Survey-Welcome,1,10) ; Play file and wait 10 seconds for 1 digit
same => n,Set(CDR(userfield)=Survey:${SURVEY})
same => n,NoOp(*** Survey result: ${SURVEY} ***)
same => n,Playback(auth-thankyou)
same => n,Hangup()

[app-survey-transfer]
exten => *9,1,NoOp(Transfer to Survey)
same => n,Goto(custom-survey,1110,1)
same => n,Hangup()

2

Noting that it is unlikely that anyone here remembers Asterisk 11 well enough to know if there have been significant changes since then, the answer to this depends on how Issabel has been coded. Whilst I believe Issabel has been forked from FreePBX, it has its own forum (although mainly in Spanish). As such even the FreePBX forum, where there may be some relevant knowledge, will not be appropriate for this.

You could look in /etc/asterisk/extensions.conf to see which files containing “custom” in their name, are referenced. The correct one is likely to be one of those. You need one of hte includes that are in the “from-internal” section. Given your file has section names, I think it needs to got in the second of these.

3

Thanks Alot For your Reply i appritiate it very much.

GodBless