Hello,
Can I achieve the following requirements with the IP PBX system?
Automatic Dialing and Playing Announcements: I would like to set up a system that automatically calls a specific target audience. I want a different announcement (message) to be played for each call.
Keypress Recording: After the announcement, I need the customers to press certain keys (for example, 1, 2, 15, etc.), and these keypresses should be recorded. I would like to receive this data in any format such as Excel or Notepad.
Call Forwarding: At the end of the call process, I should be able to transfer the call to another person if the person being called wishes to do so.
Could you assist me in achieving these requirements?
Asterisk is not a PBX; it is a toolkit, that can be used to create a PBX.
Automatic dialling a custom audience: you are unlikely to get any help on this on the forum, as they are likely to assume that they might be part of that audience.
Asterisk can send the key presses to your custom code, From there it is up to you.
Forwarding. This is possible, either by redirecting the original call, if the upstream system allows it, or by bridging the call to the final destinaation.