we recently switched to an Asterisk PBX. Our old PBX was integrated with our in-house software and we programmed it to do the following
Each phone was ‘paired’ with a PC next to it. We wrote custom software for the PC that was essentially a soft phone that ran parallel to the phone next to it.
All incoming calls to that phone would be shown on the PC with the caller id and we could then also look up the caller in the customer database and show that info as the phone would ring.
The program would allow the user to pick up the call without using the phone which would then allow them to immediately start data entry with the calling customer.
It would allow them to hang up on a call, put a call on pause and switch to other calls
Now the question is what do we need in order to get the same functionality using Asterisk.
Development of the software is done under windows
thanks for any help
StarZen Technologies, Inc