Here goes a “view to the future” suggestion… I like SugarCRM ( www.sugarcrm.com ) a lot and it seems to be very well accepted in the open source and business community. SugarCRM already has very good CRM features and with all the friends developing the product it would be a “homerun” to just go where anybody has gone before.
If SugarCRM integrates there CRM with Asterisk Open Source PBX ( www.xampp.org (bundle package to ease the installation of PHP, MySQL and Apache)
This can become a package that can make an impact in hosted applications business and many other, it’s a package that can compete head to head with Salesforce.com ( www.five9.com ) marriage for instance.
To survive in the business and open source world it is a great idea to just “merge” products to have new opportunities, surpass frontiers, get to new levels and get more users.
This is my humble opinion of a new view that Asterisk should at least brainstorm.