Asterisk IVR configuration

Asterisk Asterisk General
1

Where can I find documentation on how to configure an IVR using Asterisk?

2

Hi
plz specify your requirement as there are diffrent way for Asterisk based IVr systems depends on your requirement. Otherwise google it or search on voip-info.org

3

What I am looking for is a simple IVR configuration, for example:

  • Thank you for calling My Company
  • Press 1 for English, 2 for Spanish
    • For Sales press 1
    • For Customer Service press 2
    • For Accounting press 3
      …and so on

For every action the IVR should pass the call to a group of extensions.

Thanks

Armando

4

Download the free book Asterisk TFOT 2nd edition from downloads.oreilly.com/books/9780596510480.pdf and read the chapter file, in this chapter is explained how to build an IVR.
Also here is a “simple” IVR I built for one of my customers:

exten=>s,1,Answer
exten=>s,2,Wait(1)
exten=>s,3,Set(APERTURA=${DB(orari/a1)}-${DB(orari/c1)})
exten=>s,4,GotoIfTime(${APERTURA},mon-fri,*,*?10)
exten=>s,5,Set(APERTURA=${DB(orari/a2)}-${DB(orari/c2)})
exten=>s,6,GotoIfTime(${APERTURA},mon-fri,*,*?12)
exten=>s,7,Playback(eblu/eblu_chiusura_8000)
exten=>s,8,Voicemail(202,s)
exten=>s,9,Hangup
exten=>s,10,Playback(eblu/eblu_buongiorno)
exten=>s,11,Goto(,,13)
exten=>s,12,Playback(eblu/eblu_buonasera)
exten=>s,13,Set(TENTATIVI=1)
exten=>s,14,Background(eblu/eblu_operatore_8000)
exten=>s,15,WaitExten(1)

exten=>1,1,MixMonitor(${STRFTIME(${EPOCH},,%d%m%Y-%H%M%S)}_${CALLERID(num)}_commerciale_${UNIQUEID}.wav,b)
exten=>1,2,Dial(SIP/202&SIP/eutelia/340xxxxxxx,45,m(from_extern_1))
exten=>1,3,Dial(SIP/eutelia/340xxxxxxx,20,m(from_extern_2))
exten=>1,4,Playback(eblu/attesa_operatore_3_8000)
exten=>1,5,Voicemail(202,s)
exten=>1,6,Hangup

exten=>2,1,MixMonitor(${STRFTIME(${EPOCH},,%d%m%Y-%H%M%S)}_${CALLERID(num)}_ordini_${UNIQUEID}.wav,b)
exten=>2,2,Dial(SIP/201&SIP/eutelia/340xxxxxxx,45,m(from_extern_1))
exten=>2,3,Dial(SIP/eutelia/340xxxxxxx,20,m(from_extern_2))
exten=>2,4,Playback(eblu/attesa_operatore_3_8000)
exten=>2,5,Voicemail(201,s)
exten=>2,6,Hangup

exten=>t,1,GotoIf($[${TENTATIVI} = 1]?2:4)
exten=>t,2,Set(TENTATIVI=2)
exten=>t,3,Goto(,s,14)
exten=>t,4,Goto(,1,1)

exten=>i,1,Goto(,1,1)

Hope it helps you.

Cheers.

Marco Bruni
www.marcobruni.net

5

Thanks you very much.