Digium ran the campaign highlighted below to create a set of case studies that will benefit the entire community by providing references on the viability of Asterisk in production environments. As Asterisk grows in popularity there is a ground swell of interest, but skepticism still exists. Reducing the perceived risk profile of leveraging Asterisk is key to accelerating adoption and growth of the surrounding industry. Case Studies and references are a great way to work through such issues.
I would like to use this thread and ask anyone who has implemented Asterisk in an enterprise, for any application (PBX, voicemail, IVR, Contact Center, Helpdesk, SFA, etc), to post what they have done here and how the experience was. Things you might include would be:
- Your industry (and company if appropriate)
- Application Description
- Environment deployed (ie - PBX/ACD integration, softphone/hardphone, desktop if CTI involved, etc)
- Rollout timeframes
- Number of users
- Strengths/weaknesses encountered
- Future expansion plans
- Indicate if you would be willing to have a case study write-up, take reference calls/visits
While the bounty may have expired, it is still in all of our interest to ensure this information is collected and documented where we may all have access to it.
[quote=“SineApps”]Digium has posted a request for case studies:
Digium is seeking customer success stories. If you have a nominee, you could win a prize of up to $1000 cash or $2000 in Digium hardware. Digium would like to contact these customers for possible use as references for press quotes and case studies. Depending on the customer and the Asterisk implementation, we will award a prize of up to $2000 in hardware or $1000 in cash. If you have any questions or would like more information concerning this contest, please contact ‘contest @ digium.com’ Submission deadline is Wednesday December 14th!