Asterisk can not forward to Busy IVR

Asterisk Asterisk Support
1

guys, i am a newbie on asterisk develop. i get trouble about my asterisk, if From PSTN Line to call my PBX and then press an extension but that extension is busy i want this to forward ivr busy but this is not . My ip phone is Fanvil C56. Please help and suggestion. Thanks…

[custom-default]
;Recording Voice
exten => 5678,1,Ringing
exten => 5678,2,Wait(2)
exten => 5678,3,Playback(press-pound-save-changes)
exten => 5678,4,Record(/tmp/rekaman-anwar:gsm)
exten => 5678,5,Wait(1)
exten => 5678,6,Playback(/tmp/rekaman-anwar)
exten => 5678,7,Wait(2)
exten => 5678,8,Hangup

;listen Moh
exten => 5656,1,Answer()
exten => 5656,2,MusicOnHold()
exten => 5656,3,Hangup()

[jadwal]
; GotoIfTime(time|dayofweek|month|year?destination)
; Jika waktu jam 7.30-17, senin-jumat lempar ke ivr
; Diluar dari jadwal yang diatas lempar ke security
; Contoh libur tanggal 25 Desember 2012, maka dialplannya menjadi:
; exten => 5757,1,GotoIfTime(,,25,dec?security,1001,1)
; exten => 5757,2,GotoIfTime(7:30-13:00,sat,,?ivr,100,1)
; exten => 5757,3,GotoIfTime(7:30-16:30,mon-fri,,?ivr,100,1)
; exten => 5757,4,GotoIfTime(,,,?security,1001,1)
exten => 5757,1,GotoIfTime(7:30-12:00,sat,,?ivr,100,1)
exten => 5757,2,GotoIfTime(7:30-16:30,mon-fri,,?ivr,100,1)
exten => 5757,3,GotoIfTime(,,,?security,1001,1)

[to-pstn]
include => from-internal

; Semua telpon minimum 6 digit dengan:
; X: 0-9; Z: 1-9; N: 2-9; [12679] - any digit in the brakets (in the example: 1,2,6,7,9); . (dot) wildcard, matches everything remaining

; password untuk menelpon keluar dari operator adalah 7890
exten => _XXXXX.,1,Playback(vm-password)
exten => _XXXXX.,2,Authenticate(7890)
exten => _XXXXX.,3,Dial(SIP/${EXTEN}@4108)
;exten => _XXXXX.,4,Goto(${DIALSTATUS})
;exten => _XXXXX.,5(NOANSWER),Playback(vm-nobodyavail)
;exten => _XXXXX.,6,Playback(vm-pls-try-again)
;exten => _XXXXX.,7,Hangup
;exten => _XXXXX.,8(BUSY),Playback(all-circuits-busy-now)
;exten => _XXXXX.,9,Playback(vm-pls-try-again)
;exten => _XXXXX.,10,Hangup
;exten => _XXXXX.,11(CHANUNAVAIL),Playback(all-outgoing-lines-unavailable)
;exten => _XXXXX.,12,Playback(vm-pls-try-again)
;exten => _XXXXX.,13,Hangup
;exten => _XXXXX.,14(CONGESTION),Playback(all-outgoing-lines-unavailable)
;exten => _XXXXX.,15,Playback(vm-pls-try-again)
exten => _XXXXX.,4,Hangup

[security]
exten => 1001,1,Dial(SIP/1001,20,t)
exten => 1001,2,Goto(${DIALSTATUS})
exten => 1001,3(NOANSWER),Playback(vm-nobodyavail)
exten => 1001,4,Playback(vm-pls-try-again)
exten => 1001,5,Hangup
exten => 1001,6(BUSY),Playback(vm-nobodyavail)
exten => 1001,7,Playback(vm-pls-try-again)
exten => 1001,8,Hangup
exten => 1001,9(CHANUNAVAIL),Playback(vm-nobodyavail)
exten => 1001,10,Playback(vm-pls-try-again)
exten => 1001,11,Hangup

[ivr]
exten => 100,1,Set(CALLERID(name)=FROM-PSTN)
exten => 100,n,Answer
exten => 100,n,Background(welcome-indofero)
exten => 100,n,WaitExten(5)
; Jika dalam 5 detik tidak menekan extensi maka akan dilempar ke operator
exten => 100,n,Goto(from-internal,0,1)
exten => 100,n,Hangup

; Jika menekan extensi direksi maka akan dioper ke operator
exten => 1111,1,Goto(from-internal,0,1)
exten => 1188,1,Goto(from-internal,0,1)
exten => 1222,1,Goto(from-internal,0,1)

include => from-internal

[busy-tone]
exten => s,1,Background(busy-tone)
exten => s,n,WaitExten(5)
exten => s,n,Goto(from-internal,0,1)
exten => s,n,Hangup

include => from-internal

[from-internal]
include => ivr
include => custom-default

;Call From Internal
;Press 0 For Operator
exten => 0,1,Dial(SIP/1000,20,t)
exten => 0,2,Goto(${DIALSTATUS})
exten => 0,3(NOANSWER),Playback(vm-nobodyavail)
exten => 0,4,Playback(vm-pls-try-again)
exten => 0,5,Hangup
exten => 0,6(BUSY),Goto(busy-tone,s,1)
exten => 0,7,Hangup
exten => 0,8(CHANUNAVAIL),Goto(busy-tone,s,1)
exten => 0,9,Hangup

exten => _1XXX,1,Dial(SIP/${EXTEN},20,t)
exten => _1XXX,2,Goto(${DIALSTATUS})
exten => _1XXX,3(NOANSWER),Playback(followme/status)
exten => _1XXX,4,Goto(from-internal,0,1)
exten => _1XXX,5,Hangup
exten => _1XXX,6(BUSY),Goto(busy-tone,s,1)
exten => _1XXX,7,Hangup
exten => _1XXX,8(CHANUNAVAIL),Goto(busy-tone,s,1)
exten => _1XXX,9,Hangup
exten => _1XXX,10(CONGESTION),Goto(busy-tone,s,1)
exten => _1XXX,11,Hangup

exten => _2XXX,1,Dial(SIP/${EXTEN},20,t)
exten => _2XXX,2,Goto(${DIALSTATUS})
exten => _2XXX,3(NOANSWER),Playback(followme/status)
exten => _2XXX,4,Goto(from-internal,0,1)
exten => _2XXX,5,Hangup
exten => _2XXX,6(BUSY),Goto(busy-tone,s,1)
exten => _2XXX,7,Hangup
exten => _2XXX,8(CHANUNAVAIL),Goto(busy-tone,s,1)
exten => _2XXX,9,Hangup
exten => _2XXX,10(CONGESTION),Goto(busy-tone,s,1)
exten => _2XXX,11,Hangup

exten => _3XXX,1,Dial(SIP/${EXTEN},20,t)
exten => _3XXX,2,Goto(${DIALSTATUS})
exten => _3XXX,3(NOANSWER),Playback(followme/status)
exten => _3XXX,4,Goto(from-internal,0,1)
exten => _3XXX,5,Hangup
exten => _3XXX,6(BUSY),Goto(busy-tone,s,1)
exten => _3XXX,7,Hangup
exten => _3XXX,8(CHANUNAVAIL),Goto(busy-tone,s,1)
exten => _3XXX,9,Hangup
exten => _3XXX,10(CONGESTION),Goto(busy-tone,s,1)
exten => _3XXX,11,Hangup

2

Verbose level 3 or more log?

3

i have verbosed level 3 there are no error, but if i call from PSTN Line to extension 1101, extension 1101 is ringing. Where is my fault , please help me…Thanks

== Spawn extension (from-internal, 0, 1) exited non-zero on ‘SIP/4108-000009b8’
== Using SIP RTP CoS mark 5
– Executing [5757@jadwal:1] GotoIfTime(“SIP/4108-000009ba”, “7:30-12:00,sat,,?ivr,100,1”) in new stack
– Executing [5757@jadwal:2] GotoIfTime(“SIP/4108-000009ba”, “7:30-16:30,mon-fri,,?ivr,100,1”) in new stack
– Goto (ivr,100,1)
– Executing [100@ivr:1] Set(“SIP/4108-000009ba”, “CALLERID(name)=FROM-PSTN”) in new stack
– Executing [100@ivr:2] Answer(“SIP/4108-000009ba”, “”) in new stack
– Executing [100@ivr:3] BackGround(“SIP/4108-000009ba”, “selamat-datang-indofero”) in new stack
– <SIP/4108-000009ba> Playing ‘welcome-indofero.gsm’ (language ‘en’)
== CDR updated on SIP/4108-000009ba
– Executing [1101@ivr:1] Dial(“SIP/4108-000009ba”, “SIP/1101,20,t”) in new stack
== Using SIP RTP CoS mark 5
– Called 1101
– SIP/1101-000009bb is ringing
– Nobody picked up in 20000 ms
– Executing [1101@ivr:2] Goto(“SIP/4108-000009ba”, “NOANSWER”) in new stack
– Goto (ivr,1101,3)
– Executing [1101@ivr:3] Playback(“SIP/4108-000009ba”, “followme/status”) in new stack
– <SIP/4108-000009ba> Playing ‘followme/status.gsm’ (language ‘en’)

4

Wasn’t busy, or the called party answered the call and presented busy in band (many Asterisk systems are misconfigured in that way (unnecessary call to Answer()).

5

But the receiver of extension 1101 in the lift, what should i do??

6

Correction, the call wasn’t answered, so it couldn’t be a case of in band tone after answer. It is a very straightforward unanswered call and your dialplan is, correctly, going to the NOANSWER handler.

Maybe the real problem here is that the phone is capable of accepting multiple calls and is therefore not returning busy. In that case, you can either address it at the phone end, or try using group count to limit the number of calls on the phone. group count is new, and I don’t know the fine details.

7

That’ right the phone have 2 SIP but only 1 SIP registerd on asterisk ,What is this effect? Any Solution?? Thanks

8

Not only does it have 2 addresses, but it can support at least two concurrent calls. The latter is, if anything, more common than than the former. It is how SIP deals with call waiting.

You must configure the phone not to allow concurrent calls, or you must include explicit dialplan code, probably using goup count, and/or checking for an inuse device status, to detect the conflict before you Dial it. There may still be race conditions.

I am stuck with a version before group count, and the previous mechanism had problems with dealing with devices used for both incoming and outgoing calls, so I don’t know the specific details.

9

Finally, the problem is solved, i shoud disabled call waiting feature form the phone, thanks for your help…