Asterisk 1.6 AddQueueMember not working

Asterisk Asterisk General
1

Hi,

First time posting.
I’m running asterisk 1.6, recently migrated from 1.4. For a long time I have used AgentCallbackLogin to Login some “virtual agents”, now I’m trying to use AddQueueMember but isn’t working. I was able to LogIn all Agents just calling a number but really don’t care if now have to done one by one or something else.

Is there something wrong with the syntax?
Queue=5000
Agent=101

[agentlogin]
exten => 2000,1,Answer
exten => 2000,n,AddQueueMember(5000,Local/101@from-internal)
exten => 2000,n,Playback(agent-loginok)
exten => 2000,n,Hangup

ip-10-0-0-58*CLI> show agents
101 (101) not logged in (musiconhold is ‘default’)
102 (102) not logged in (musiconhold is ‘default’)
103 (103) not logged in (musiconhold is ‘default’)
3 agents configured [0 online , 3 offline]

Working AgentCallbackLogin on Asterisk 1.4
[agentlogin]
exten => 2000,1,NoOp(Logging Agents)
exten => 2000,n,AgentCallbackLogin(150,s,150@from-internal)
exten => 2000,n,NoOp(All Logged)
exten => 2000,n,Hangup()

Thanks in advance
Regards

2

Both versions are about half a decade beyond end of life.

AgentCallbackLogin was deprecated in either 1.4 or 1.6.

3

I know that but unfortunately can’t upgrade it.
Could you please give me any suggestion?

I tried running AgentLogin, agent is logged for a few second, after that it logout automatically.

4

AgentLogin works on 1.6.1.0. I presume it works on the rest of 1.6.x.x.

AgentCallbackLogin appears to have been removed by 1.6.1.0.

What messages are you getting.

5

Thanks David for your response.

I’m able lo Login running AgentLogin(101) but if call is ended agent is log out. I want to be able to close the call as I did running AgentCallbackLogin and keep all agents Logined always because they are “virtual agents”.

Here the output:

Executing [2000@from-internal:1] AgentLogin(“SIP/150-0000001d”, “101”) in new stack
– <SIP/150-0000001d> Playing ‘agent-loginok’ (language ‘en’)
– Started music on hold, class ‘default’, on SIP/150-0000001d
== Agent ‘101’ logged in (format ulaw/ulaw)
– Stopped music on hold on SIP/150-0000001d
== Agent ‘101’ logged out
== Spawn extension (from-internal, 2000, 1) exited non-zero on ‘SIP/150-0000001d’

6

I believe you can configure it so that a key press is used to hang up the caller.

We used it with AMI, so the agent never touched the phone keypad after logging in.

7

I think you’re not getting my point, just want to force Agent to be Logined running AddQueueMember. Is there a way? Really don’t care about how will agent receive the calls.