I’m in the process of pitching the idea of replacing our current phone system with an asterisk box. The one thing I have been unable to reproduce is the ability to answer a call programmatically. Let me explain. Our support staff currently has a phone with a headset that they answer via a program running on their PC. They simply click a button on the app and that answers the phone. Any guidance would be appreciated.
you would have to integrate a little bit of SIP or IAX protocol into the program you use to do the answering…or simply use a nornal phone and have asterisk call your program with an AGI…that way the person would answer the call and the program would pop up (instead of the other way around)