Answer phone programmatically


#1

Hello all,

I’m in the process of pitching the idea of replacing our current phone system with an asterisk box. The one thing I have been unable to reproduce is the ability to answer a call programmatically. Let me explain. Our support staff currently has a phone with a headset that they answer via a program running on their PC. They simply click a button on the app and that answers the phone. Any guidance would be appreciated.

Thanks!


#2

Look at some of the softphones that work with asterisk. They should do that. Only one ive played wiih is firefly


#3

Thanks Rusty. I will check it out.


#4

It wasnt clear from my initial post but they will not be using soft phones.

Thanks


#5

Try a ATA? look at Sipura 2000 ATA. That should helps… i hope


#6

you would have to integrate a little bit of SIP or IAX protocol into the program you use to do the answering…or simply use a nornal phone and have asterisk call your program with an AGI…that way the person would answer the call and the program would pop up (instead of the other way around)


#7

You could take snom phones, and use some script to connect to the webbrowser on this phone to start / stop calls.