Hi all,
We are using in one of our PB, i am trying to check the announcement of “The current est. hold time is…”
I configured that the default message should be played (and i have the relevant file on the server).
Currently when i am trying to create 5 calls in parallel to the queue - the message is not played.
Does anyone have and idea or had the chance to test the announcement to the " The current est. hold time is…"?
Will appreciate your guideline how can i test it?