AMI Event without data

Asterisk Asterisk APIs
1

Hello.
I’m using Asterisk 18.6.0. And i’m connected to the AMI interface to capture events in order to track information from a queue with agents.

I have created an AMI user with the next permissions:
read=call,agent
write=call,agent

What i wanted to do is capture two events:

  1. When an agent answer a call in the queue, with AgentConnectEvent.
  2. When an agent/caller hangup a call in the queue, with AgentComplete

When a call is answered i’m getting the event AgentConnectEvent as i needed, so far so good.

But when the call is hungup either by the agent or the caller i get not always the AgentComplete event with ALL the information. This issue is not always constant, most of the time i get the full “AgentComplete” event but from time to time i get the incomplete “AgentComplete” event.
This is an example of the FULL “AgentComplete” event:

Event: AgentComplete
Privilege: agent,all
Channel: PJSIP/PROV.ST.02-0000001c
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 11223344556
CallerIDName: 11223344556
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: ext-queues
Exten: 755
Priority: 16
Uniqueid: 1647613911.79
Linkedid: 1647613911.79
DestChannel: Local/120@queue-call-to-agents-00000011;1
DestChannelState: 6
DestChannelStateDesc: Up
DestCallerIDNum: 120
DestCallerIDName: Ricardo Martinez
DestConnectedLineNum: 11223344556
DestConnectedLineName: 11223344556
DestLanguage: en
DestAccountCode:
DestContext: queue-call-to-agents
DestExten: 755
DestPriority: 1
DestUniqueid: 1647613911.80
DestLinkedid: 1647613911.79
Queue: Q755
Interface: Local/120@queue-call-to-agents/n
MemberName: 120
HoldTime: 6
TalkTime: 9
Reason: agent

But as i mention before… i’m getting this “AgentComplete” event from time to time:

Event: AgentComplete
Privilege: agent,all
Queue: Q755
Interface: Local/120@queue-call-to-agents/n
MemberName: 120
HoldTime: 8
TalkTime: 37
Reason: agent

As you can notice it lacks a lot of information, and in particular the “Uniqueid” and “Linkedid”, which are important to match the initial “AgentConnectEvent”.

Could this be a bug? or maybe i’m missing something?.

Thanks in advance.
Best Regards,
Ricardo

2

Hi question when you look at the 2 different type of calls
do they have the same route through the dialplan
and there is not any Pickup / Transfer / Bridge involved

3

Hi @TheMark
Yes. Both calls enter into the same dialplan to the same queue and is answered by the same agent. So far this happens in a random way, whenever the agent or the caller hungup the call. There is NO Pickup/Transfer involved. As for “Bridge” i have a doubt, becacuse the call enters through a SIPTRUNK, so in order to connect the incoming call with the queue/agent, Asterisk seems bridge the call between them.
This is the complete debug in taken with a telnet session. At the end you can see the “AgentComplete” event incomplete.

[root@vc7desa ~]# telnet localhost 5038
Trying localhost…
Connected to localhost.
Escape character is ‘^]’.
Asterisk Call Manager/7.0.1
Action: Login
Username: qcmonitor
Secret: ***************

Response: Success
Message: Authentication accepted

Event: Newchannel
Privilege: call,all
Channel: PJSIP/SIPPROVIDER-0000005e
ChannelState: 4
ChannelStateDesc: Ring
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum:
ConnectedLineName:
Language: en
AccountCode:
Context: trk-1-in
Exten: 56225940356
Priority: 1
Uniqueid: 1648043117.259
Linkedid: 1648043117.259

Event: Newstate
Privilege: call,all
Channel: PJSIP/SIPPROVIDER-0000005e
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum:
ConnectedLineName:
Language: en
AccountCode:
Context: ext-queues
Exten: 755
Priority: 14
Uniqueid: 1648043117.259
Linkedid: 1648043117.259

Event: DeviceStateChange
Privilege: call,all
Device: PJSIP/SIPPROVIDER
State: INUSE

Event: DeviceStateChange
Privilege: call,all
Device: Queue:Q755
State: RINGING

Event: QueueCallerJoin
Privilege: agent,all
Channel: PJSIP/SIPPROVIDER-0000005e
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum:
ConnectedLineName:
Language: en
AccountCode:
Context: ext-queues
Exten: 755
Priority: 16
Uniqueid: 1648043117.259
Linkedid: 1648043117.259
Queue: Q755
Position: 1
Count: 1

Event: MusicOnHoldStart
Privilege: call,all
Channel: PJSIP/SIPPROVIDER-0000005e
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum:
ConnectedLineName:
Language: en
AccountCode:
Context: ext-queues
Exten: 755
Priority: 16
Uniqueid: 1648043117.259
Linkedid: 1648043117.259
Class: default

Event: Newchannel
Privilege: call,all
Channel: Local/120@queue-call-to-agents-00000037;1
ChannelState: 0
ChannelStateDesc: Down
CallerIDNum:
CallerIDName:
ConnectedLineNum:
ConnectedLineName:
Language: en
AccountCode:
Context: queue-call-to-agents
Exten: 120
Priority: 1
Uniqueid: 1648043117.260
Linkedid: 1648043117.259

Event: Newchannel
Privilege: call,all
Channel: Local/120@queue-call-to-agents-00000037;2
ChannelState: 4
ChannelStateDesc: Ring
CallerIDNum:
CallerIDName:
ConnectedLineNum:
ConnectedLineName:
Language: en
AccountCode:
Context: queue-call-to-agents
Exten: 120
Priority: 1
Uniqueid: 1648043117.261
Linkedid: 1648043117.259

Event: NewCallerid
Privilege: call,all
Channel: Local/120@queue-call-to-agents-00000037;1
ChannelState: 0
ChannelStateDesc: Down
CallerIDNum: 56225940356
CallerIDName:
ConnectedLineNum:
ConnectedLineName:
Language: en
AccountCode:
Context: queue-call-to-agents
Exten: 120
Priority: 1
Uniqueid: 1648043117.260
Linkedid: 1648043117.259
CID-CallingPres: 0 (Presentation Allowed, Not Screened)

Event: NewCallerid
Privilege: call,all
Channel: Local/120@queue-call-to-agents-00000037;2
ChannelState: 4
ChannelStateDesc: Ring
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 56225940356
ConnectedLineName:
Language: en
AccountCode:
Context: queue-call-to-agents
Exten: 120
Priority: 1
Uniqueid: 1648043117.261
Linkedid: 1648043117.259
CID-CallingPres: 0 (Presentation Allowed, Not Screened)

Event: NewConnectedLine
Privilege: call,all
Channel: Local/120@queue-call-to-agents-00000037;2
ChannelState: 4
ChannelStateDesc: Ring
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 56225940356
ConnectedLineName:
Language: en
AccountCode:
Context: queue-call-to-agents
Exten: 120
Priority: 1
Uniqueid: 1648043117.261
Linkedid: 1648043117.259

Event: LocalBridge
Privilege: call,all
LocalOneChannel: Local/120@queue-call-to-agents-00000037;1
LocalOneChannelState: 0
LocalOneChannelStateDesc: Down
LocalOneCallerIDNum: 56225940356
LocalOneCallerIDName:
LocalOneConnectedLineNum:
LocalOneConnectedLineName:
LocalOneLanguage: en
LocalOneAccountCode:
LocalOneContext: queue-call-to-agents
LocalOneExten: 120
LocalOnePriority: 1
LocalOneUniqueid: 1648043117.260
LocalOneLinkedid: 1648043117.259
LocalTwoChannel: Local/120@queue-call-to-agents-00000037;2
LocalTwoChannelState: 4
LocalTwoChannelStateDesc: Ring
LocalTwoCallerIDNum: 56212345678
LocalTwoCallerIDName: 56212345678
LocalTwoConnectedLineNum: 56225940356
LocalTwoConnectedLineName:
LocalTwoLanguage: en
LocalTwoAccountCode:
LocalTwoContext: queue-call-to-agents
LocalTwoExten: 120
LocalTwoPriority: 1
LocalTwoUniqueid: 1648043117.261
LocalTwoLinkedid: 1648043117.259
Context: queue-call-to-agents
Exten: 120
LocalOptimization: No

Event: AgentCalled
Privilege: agent,all
Channel: PJSIP/SIPPROVIDER-0000005e
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum:
ConnectedLineName:
Language: en
AccountCode:
Context: ext-queues
Exten: 755
Priority: 16
Uniqueid: 1648043117.259
Linkedid: 1648043117.259
DestChannel: Local/120@queue-call-to-agents-00000037;1
DestChannelState: 0
DestChannelStateDesc: Down
DestCallerIDNum: 56225940356
DestCallerIDName:
DestConnectedLineNum: 56212345678
DestConnectedLineName: 56212345678
DestLanguage: en
DestAccountCode:
DestContext: queue-call-to-agents
DestExten: 755
DestPriority: 1
DestUniqueid: 1648043117.260
DestLinkedid: 1648043117.259
Queue: Q755
Interface: Local/120@queue-call-to-agents/n
MemberName: 120

Event: DialBegin
Privilege: call,all
Channel: PJSIP/SIPPROVIDER-0000005e
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum:
ConnectedLineName:
Language: en
AccountCode:
Context: ext-queues
Exten: 755
Priority: 16
Uniqueid: 1648043117.259
Linkedid: 1648043117.259
DestChannel: Local/120@queue-call-to-agents-00000037;1
DestChannelState: 0
DestChannelStateDesc: Down
DestCallerIDNum: 56225940356
DestCallerIDName:
DestConnectedLineNum:
DestConnectedLineName:
DestLanguage: en
DestAccountCode:
DestContext: queue-call-to-agents
DestExten: 120
DestPriority: 1
DestUniqueid: 1648043117.260
DestLinkedid: 1648043117.259
DialString: Local/120@queue-call-to-agents/n

Event: Newchannel
Privilege: call,all
Channel: PJSIP/120-0000005f
ChannelState: 0
ChannelStateDesc: Down
CallerIDNum: 120
CallerIDName: Ricardo Martinez
ConnectedLineNum:
ConnectedLineName:
Language: en
AccountCode:
Context: cos-LOCALMOVIL
Exten: s
Priority: 1
Uniqueid: 1648043117.262
Linkedid: 1648043117.259

Event: NewConnectedLine
Privilege: call,all
Channel: PJSIP/120-0000005f
ChannelState: 0
ChannelStateDesc: Down
CallerIDNum: 120
CallerIDName: Ricardo Martinez
ConnectedLineNum: 56212345678
ConnectedLineName: 56212345678
Language: en
AccountCode:
Context: cos-LOCALMOVIL
Exten: 120
Priority: 1
Uniqueid: 1648043117.262
Linkedid: 1648043117.259

Event: DialBegin
Privilege: call,all
Channel: Local/120@queue-call-to-agents-00000037;2
ChannelState: 4
ChannelStateDesc: Ring
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 56225940356
ConnectedLineName:
Language: en
AccountCode:
Context: sub-local-dialing
Exten: 120
Priority: 50
Uniqueid: 1648043117.261
Linkedid: 1648043117.259
DestChannel: PJSIP/120-0000005f
DestChannelState: 0
DestChannelStateDesc: Down
DestCallerIDNum: 120
DestCallerIDName: Ricardo Martinez
DestConnectedLineNum: 56212345678
DestConnectedLineName: 56212345678
DestLanguage: en
DestAccountCode:
DestContext: before-connecting-call
DestExten: s
DestPriority: 15
DestUniqueid: 1648043117.262
DestLinkedid: 1648043117.259
DialString: 120/sip:120@192.141.67.4:54354;rinstance=4eeaa4a4192e90ef

Event: Newstate
Privilege: call,all
Channel: Local/120@queue-call-to-agents-00000037;1
ChannelState: 5
ChannelStateDesc: Ringing
CallerIDNum: 56225940356
CallerIDName:
ConnectedLineNum: 56212345678
ConnectedLineName: 56212345678
Language: en
AccountCode:
Context: queue-call-to-agents
Exten: 755
Priority: 1
Uniqueid: 1648043117.260
Linkedid: 1648043117.259

Event: NewConnectedLine
Privilege: call,all
Channel: Local/120@queue-call-to-agents-00000037;1
ChannelState: 5
ChannelStateDesc: Ringing
CallerIDNum: 56225940356
CallerIDName:
ConnectedLineNum: 56212345678
ConnectedLineName: 56212345678
Language: en
AccountCode:
Context: queue-call-to-agents
Exten: 755
Priority: 1
Uniqueid: 1648043117.260
Linkedid: 1648043117.259

Event: NewConnectedLine
Privilege: call,all
Channel: Local/120@queue-call-to-agents-00000037;2
ChannelState: 4
ChannelStateDesc: Ring
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: sub-local-dialing
Exten: 120
Priority: 50
Uniqueid: 1648043117.261
Linkedid: 1648043117.259

Event: DeviceStateChange
Privilege: call,all
Device: Local/120@queue-call-to-agents
State: INUSE

Event: DialState
Privilege: call,all
Channel: PJSIP/SIPPROVIDER-0000005e
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum:
ConnectedLineName:
Language: en
AccountCode:
Context: ext-queues
Exten: 755
Priority: 16
Uniqueid: 1648043117.259
Linkedid: 1648043117.259
DestChannel: Local/120@queue-call-to-agents-00000037;1
DestChannelState: 5
DestChannelStateDesc: Ringing
DestCallerIDNum: 120
DestCallerIDName: Ricardo Martinez
DestConnectedLineNum: 56212345678
DestConnectedLineName: 56212345678
DestLanguage: en
DestAccountCode:
DestContext: queue-call-to-agents
DestExten: 755
DestPriority: 1
DestUniqueid: 1648043117.260
DestLinkedid: 1648043117.259
DialStatus: RINGING

Event: NewConnectedLine
Privilege: call,all
Channel: PJSIP/SIPPROVIDER-0000005e
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: ext-queues
Exten: 755
Priority: 16
Uniqueid: 1648043117.259
Linkedid: 1648043117.259

Event: Newstate
Privilege: call,all
Channel: PJSIP/120-0000005f
ChannelState: 5
ChannelStateDesc: Ringing
CallerIDNum: 120
CallerIDName: Ricardo Martinez
ConnectedLineNum: 56212345678
ConnectedLineName: 56212345678
Language: en
AccountCode:
Context: cos-LOCALMOVIL
Exten: 120
Priority: 1
Uniqueid: 1648043117.262
Linkedid: 1648043117.259

Event: DeviceStateChange
Privilege: call,all
Device: PJSIP/120
State: RINGING

Event: DialState
Privilege: call,all
Channel: Local/120@queue-call-to-agents-00000037;2
ChannelState: 4
ChannelStateDesc: Ring
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: sub-local-dialing
Exten: 120
Priority: 50
Uniqueid: 1648043117.261
Linkedid: 1648043117.259
DestChannel: PJSIP/120-0000005f
DestChannelState: 5
DestChannelStateDesc: Ringing
DestCallerIDNum: 120
DestCallerIDName: Ricardo Martinez
DestConnectedLineNum: 56212345678
DestConnectedLineName: 56212345678
DestLanguage: en
DestAccountCode:
DestContext: cos-LOCALMOVIL
DestExten: 120
DestPriority: 1
DestUniqueid: 1648043117.262
DestLinkedid: 1648043117.259
DialStatus: RINGING

Event: ExtensionStatus
Privilege: call,all
Exten: 120
Context: extension-hints
Hint: pjsip/120&pjsip/d1.120&pjsip/d2.120&Custom:DND_120
Status: 8
StatusText: Ringing

Event: ExtensionStatus
Privilege: call,all
Exten: Agent120
Context: extension-hints
Hint: pjsip/120&pjsip/d1.120&pjsip/d2.120&Custom:DND_120&Custom:QAGENT
Status: 8
StatusText: Ringing

Event: QueueMemberStatus
Privilege: agent,all
Queue: Q755
MemberName: 120
Interface: Local/120@queue-call-to-agents/n
StateInterface: hint:120@extension-hints
Membership: dynamic
Penalty: 0
CallsTaken: 38
LastCall: 1647894111
LastPause: 0
InCall: 0
Status: 6
Paused: 0
PausedReason:
Ringinuse: 0
Wrapuptime: 0

Event: DialState
Privilege: call,all
Channel: PJSIP/SIPPROVIDER-0000005e
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: ext-queues
Exten: 755
Priority: 16
Uniqueid: 1648043117.259
Linkedid: 1648043117.259
DestChannel: Local/120@queue-call-to-agents-00000037;1
DestChannelState: 5
DestChannelStateDesc: Ringing
DestCallerIDNum: 120
DestCallerIDName: Ricardo Martinez
DestConnectedLineNum: 56212345678
DestConnectedLineName: 56212345678
DestLanguage: en
DestAccountCode:
DestContext: queue-call-to-agents
DestExten: 755
DestPriority: 1
DestUniqueid: 1648043117.260
DestLinkedid: 1648043117.259
DialStatus: RINGING

Event: Newstate
Privilege: call,all
Channel: PJSIP/120-0000005f
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 120
CallerIDName: Ricardo Martinez
ConnectedLineNum: 56212345678
ConnectedLineName: 56212345678
Language: en
AccountCode:
Context: cos-LOCALMOVIL
Exten: 120
Priority: 1
Uniqueid: 1648043117.262
Linkedid: 1648043117.259

Event: ExtensionStatus
Privilege: call,all
Exten: 120
Context: extension-hints
Hint: pjsip/120&pjsip/d1.120&pjsip/d2.120&Custom:DND_120
Status: 1
StatusText: InUse

Event: ExtensionStatus
Privilege: call,all
Exten: Agent120
Context: extension-hints
Hint: pjsip/120&pjsip/d1.120&pjsip/d2.120&Custom:DND_120&Custom:QAGENT
Status: 1
StatusText: InUse

Event: DeviceStateChange
Privilege: call,all
Device: PJSIP/120
State: INUSE

Event: QueueMemberStatus
Privilege: agent,all
Queue: Q755
MemberName: 120
Interface: Local/120@queue-call-to-agents/n
StateInterface: hint:120@extension-hints
Membership: dynamic
Penalty: 0
CallsTaken: 38
LastCall: 1647894111
LastPause: 0
InCall: 0
Status: 2
Paused: 0
PausedReason:
Ringinuse: 0
Wrapuptime: 0

Event: MixMonitorStart
Privilege: call,all
Channel: PJSIP/120-0000005f
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 120
CallerIDName: Ricardo Martinez
ConnectedLineNum: 56212345678
ConnectedLineName: 56212345678
Language: en
AccountCode:
Context: sub-perform-recording
Exten: s
Priority: 11
Uniqueid: 1648043117.262
Linkedid: 1648043117.259

Event: DialEnd
Privilege: call,all
Channel: Local/120@queue-call-to-agents-00000037;2
ChannelState: 4
ChannelStateDesc: Ring
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: sub-local-dialing
Exten: 120
Priority: 50
Uniqueid: 1648043117.261
Linkedid: 1648043117.259
DestChannel: PJSIP/120-0000005f
DestChannelState: 6
DestChannelStateDesc: Up
DestCallerIDNum: 120
DestCallerIDName: Ricardo Martinez
DestConnectedLineNum: 56212345678
DestConnectedLineName: 56212345678
DestLanguage: en
DestAccountCode:
DestContext: cos-LOCALMOVIL
DestExten:
DestPriority: 1
DestUniqueid: 1648043117.262
DestLinkedid: 1648043117.259
DialStatus: ANSWER

Event: Newstate
Privilege: call,all
Channel: Local/120@queue-call-to-agents-00000037;2
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: sub-local-dialing
Exten: 120
Priority: 50
Uniqueid: 1648043117.261
Linkedid: 1648043117.259

Event: BridgeCreate
Privilege: call,all
BridgeUniqueid: 7544ab50-7bab-4f06-9ae0-893a5841371c
BridgeType: basic
BridgeTechnology: simple_bridge
BridgeCreator:
BridgeName:
BridgeNumChannels: 0
BridgeVideoSourceMode: none

Event: Newstate
Privilege: call,all
Channel: Local/120@queue-call-to-agents-00000037;1
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 120
CallerIDName: Ricardo Martinez
ConnectedLineNum: 56212345678
ConnectedLineName: 56212345678
Language: en
AccountCode:
Context: queue-call-to-agents
Exten: 755
Priority: 1
Uniqueid: 1648043117.260
Linkedid: 1648043117.259

Event: NewCallerid
Privilege: call,all
Channel: Local/120@queue-call-to-agents-00000037;1
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 120
CallerIDName: Ricardo Martinez
ConnectedLineNum: 56212345678
ConnectedLineName: 56212345678
Language: en
AccountCode:
Context: queue-call-to-agents
Exten: 755
Priority: 1
Uniqueid: 1648043117.260
Linkedid: 1648043117.259
CID-CallingPres: 0 (Presentation Allowed, Not Screened)

Event: DialEnd
Privilege: call,all
Channel: PJSIP/SIPPROVIDER-0000005e
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: ext-queues
Exten: 755
Priority: 16
Uniqueid: 1648043117.259
Linkedid: 1648043117.259
DestChannel: Local/120@queue-call-to-agents-00000037;1
DestChannelState: 6
DestChannelStateDesc: Up
DestCallerIDNum: 120
DestCallerIDName: Ricardo Martinez
DestConnectedLineNum: 56212345678
DestConnectedLineName: 56212345678
DestLanguage: en
DestAccountCode:
DestContext: queue-call-to-agents
DestExten: 755
DestPriority: 1
DestUniqueid: 1648043117.260
DestLinkedid: 1648043117.259
DialStatus: ANSWER

Event: MusicOnHoldStop
Privilege: call,all
Channel: PJSIP/SIPPROVIDER-0000005e
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: ext-queues
Exten: 755
Priority: 16
Uniqueid: 1648043117.259
Linkedid: 1648043117.259

Event: DeviceStateChange
Privilege: call,all
Device: Queue:Q755
State: NOT_INUSE

Event: QueueCallerLeave
Privilege: agent,all
Channel: PJSIP/SIPPROVIDER-0000005e
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: ext-queues
Exten: 755
Priority: 16
Uniqueid: 1648043117.259
Linkedid: 1648043117.259
Queue: Q755
Position: 1
Count: 0

Event: DeviceStateChange
Privilege: call,all
Device: Local/120@queue-call-to-agents
State: INUSE

Event: DeviceStateChange
Privilege: call,all
Device: Local/120@queue-call-to-agents
State: INUSE

Event: AgentConnect
Privilege: agent,all
Channel: PJSIP/SIPPROVIDER-0000005e
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: ext-queues
Exten: 755
Priority: 16
Uniqueid: 1648043117.259
Linkedid: 1648043117.259
DestChannel: Local/120@queue-call-to-agents-00000037;1
DestChannelState: 6
DestChannelStateDesc: Up
DestCallerIDNum: 120
DestCallerIDName: Ricardo Martinez
DestConnectedLineNum: 56212345678
DestConnectedLineName: 56212345678
DestLanguage: en
DestAccountCode:
DestContext: queue-call-to-agents
DestExten: 755
DestPriority: 1
DestUniqueid: 1648043117.260
DestLinkedid: 1648043117.259
Queue: Q755
Interface: Local/120@queue-call-to-agents/n
MemberName: 120
HoldTime: 7
RingTime: 7

Event: BridgeCreate
Privilege: call,all
BridgeUniqueid: 79487b98-9435-4983-929d-f47e49832992
BridgeType: basic
BridgeTechnology: simple_bridge
BridgeCreator:
BridgeName:
BridgeNumChannels: 0
BridgeVideoSourceMode: none

Event: BridgeEnter
Privilege: call,all
BridgeUniqueid: 79487b98-9435-4983-929d-f47e49832992
BridgeType: basic
BridgeTechnology: simple_bridge
BridgeCreator:
BridgeName:
BridgeNumChannels: 1
BridgeVideoSourceMode: none
Channel: Local/120@queue-call-to-agents-00000037;1
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 120
CallerIDName: Ricardo Martinez
ConnectedLineNum: 56212345678
ConnectedLineName: 56212345678
Language: en
AccountCode:
Context: queue-call-to-agents
Exten: 755
Priority: 1
Uniqueid: 1648043117.260
Linkedid: 1648043117.259

Event: BridgeEnter
Privilege: call,all
BridgeUniqueid: 79487b98-9435-4983-929d-f47e49832992
BridgeType: basic
BridgeTechnology: simple_bridge
BridgeCreator:
BridgeName:
BridgeNumChannels: 2
BridgeVideoSourceMode: none
Channel: PJSIP/SIPPROVIDER-0000005e
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: ext-queues
Exten: 755
Priority: 16
Uniqueid: 1648043117.259
Linkedid: 1648043117.259

Event: BridgeEnter
Privilege: call,all
BridgeUniqueid: 7544ab50-7bab-4f06-9ae0-893a5841371c
BridgeType: basic
BridgeTechnology: simple_bridge
BridgeCreator:
BridgeName:
BridgeNumChannels: 1
BridgeVideoSourceMode: none
Channel: PJSIP/120-0000005f
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 120
CallerIDName: Ricardo Martinez
ConnectedLineNum: 56212345678
ConnectedLineName: 56212345678
Language: en
AccountCode:
Context: cos-LOCALMOVIL
Exten:
Priority: 1
Uniqueid: 1648043117.262
Linkedid: 1648043117.259

Event: BridgeEnter
Privilege: call,all
BridgeUniqueid: 7544ab50-7bab-4f06-9ae0-893a5841371c
BridgeType: basic
BridgeTechnology: simple_bridge
BridgeCreator:
BridgeName:
BridgeNumChannels: 2
BridgeVideoSourceMode: none
Channel: Local/120@queue-call-to-agents-00000037;2
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: sub-local-dialing
Exten: 120
Priority: 50
Uniqueid: 1648043117.261
Linkedid: 1648043117.259

Event: HangupRequest
Privilege: call,all
Channel: PJSIP/SIPPROVIDER-0000005e
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: ext-queues
Exten: 755
Priority: 16
Uniqueid: 1648043117.259
Linkedid: 1648043117.259

Event: BridgeLeave
Privilege: call,all
BridgeUniqueid: 79487b98-9435-4983-929d-f47e49832992
BridgeType: basic
BridgeTechnology: simple_bridge
BridgeCreator:
BridgeName:
BridgeNumChannels: 1
BridgeVideoSourceMode: none
Channel: PJSIP/SIPPROVIDER-0000005e
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: ext-queues
Exten: 755
Priority: 16
Uniqueid: 1648043117.259
Linkedid: 1648043117.259

Event: SoftHangupRequest
Privilege: call,all
Channel: PJSIP/SIPPROVIDER-0000005e
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: ext-queues
Exten: 755
Priority: 16
Uniqueid: 1648043117.259
Linkedid: 1648043117.259
Cause: 16

Event: BridgeLeave
Privilege: call,all
BridgeUniqueid: 79487b98-9435-4983-929d-f47e49832992
BridgeType: basic
BridgeTechnology: simple_bridge
BridgeCreator:
BridgeName:
BridgeNumChannels: 0
BridgeVideoSourceMode: none
Channel: Local/120@queue-call-to-agents-00000037;1
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 120
CallerIDName: Ricardo Martinez
ConnectedLineNum: 56212345678
ConnectedLineName: 56212345678
Language: en
AccountCode:
Context: queue-call-to-agents
Exten: 755
Priority: 1
Uniqueid: 1648043117.260
Linkedid: 1648043117.259

Event: BridgeDestroy
Privilege: call,all
BridgeUniqueid: 79487b98-9435-4983-929d-f47e49832992
BridgeType: basic
BridgeTechnology: simple_bridge
BridgeCreator:
BridgeName:
BridgeNumChannels: 0
BridgeVideoSourceMode: none

Event: HangupRequest
Privilege: call,all
Channel: Local/120@queue-call-to-agents-00000037;2
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: sub-local-dialing
Exten: 120
Priority: 50
Uniqueid: 1648043117.261
Linkedid: 1648043117.259
Cause: 16

Event: Hangup
Privilege: call,all
Channel: Local/120@queue-call-to-agents-00000037;1
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 120
CallerIDName: Ricardo Martinez
ConnectedLineNum: 56212345678
ConnectedLineName: 56212345678
Language: en
AccountCode:
Context: queue-call-to-agents
Exten: 755
Priority: 1
Uniqueid: 1648043117.260
Linkedid: 1648043117.259
Cause: 16
Cause-txt: Normal Clearing

Event: DeviceStateChange
Privilege: call,all
Device: Local/120@queue-call-to-agents
State: NOT_INUSE

Event: BridgeLeave
Privilege: call,all
BridgeUniqueid: 7544ab50-7bab-4f06-9ae0-893a5841371c
BridgeType: basic
BridgeTechnology: simple_bridge
BridgeCreator:
BridgeName:
BridgeNumChannels: 1
BridgeVideoSourceMode: none
Channel: Local/120@queue-call-to-agents-00000037;2
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: sub-local-dialing
Exten: 120
Priority: 50
Uniqueid: 1648043117.261
Linkedid: 1648043117.259

Event: Hangup
Privilege: call,all
Channel: PJSIP/SIPPROVIDER-0000005e
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: ext-queues
Exten: h
Priority: 2
Uniqueid: 1648043117.259
Linkedid: 1648043117.259
Cause: 16
Cause-txt: Normal Clearing

Event: SoftHangupRequest
Privilege: call,all
Channel: Local/120@queue-call-to-agents-00000037;2
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: sub-local-dialing
Exten: 120
Priority: 50
Uniqueid: 1648043117.261
Linkedid: 1648043117.259
Cause: 16

Event: DeviceStateChange
Privilege: call,all
Device: PJSIP/SIPPROVIDER
State: NOT_INUSE

Event: BridgeLeave
Privilege: call,all
BridgeUniqueid: 7544ab50-7bab-4f06-9ae0-893a5841371c
BridgeType: basic
BridgeTechnology: simple_bridge
BridgeCreator:
BridgeName:
BridgeNumChannels: 0
BridgeVideoSourceMode: none
Channel: PJSIP/120-0000005f
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 120
CallerIDName: Ricardo Martinez
ConnectedLineNum: 56212345678
ConnectedLineName: 56212345678
Language: en
AccountCode:
Context: cos-LOCALMOVIL
Exten:
Priority: 1
Uniqueid: 1648043117.262
Linkedid: 1648043117.259

Event: BridgeDestroy
Privilege: call,all
BridgeUniqueid: 7544ab50-7bab-4f06-9ae0-893a5841371c
BridgeType: basic
BridgeTechnology: simple_bridge
BridgeCreator:
BridgeName:
BridgeNumChannels: 0
BridgeVideoSourceMode: none

Event: ExtensionStatus
Privilege: call,all
Exten: 120
Context: extension-hints
Hint: pjsip/120&pjsip/d1.120&pjsip/d2.120&Custom:DND_120
Status: 0
StatusText: Idle

Event: ExtensionStatus
Privilege: call,all
Exten: Agent120
Context: extension-hints
Hint: pjsip/120&pjsip/d1.120&pjsip/d2.120&Custom:DND_120&Custom:QAGENT
Status: 0
StatusText: Idle

Event: Hangup
Privilege: call,all
Channel: PJSIP/120-0000005f
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 120
CallerIDName: Ricardo Martinez
ConnectedLineNum: 56212345678
ConnectedLineName: 56212345678
Language: en
AccountCode:
Context: cos-LOCALMOVIL
Exten:
Priority: 1
Uniqueid: 1648043117.262
Linkedid: 1648043117.259
Cause: 16
Cause-txt: Normal Clearing

Event: DeviceStateChange
Privilege: call,all
Device: PJSIP/120
State: NOT_INUSE

Event: QueueMemberStatus
Privilege: agent,all
Queue: Q755
MemberName: 120
Interface: Local/120@queue-call-to-agents/n
StateInterface: hint:120@extension-hints
Membership: dynamic
Penalty: 0
CallsTaken: 39
LastCall: 1648043160
LastPause: 0
InCall: 0
Status: 1
Paused: 0
PausedReason:
Ringinuse: 0
Wrapuptime: 0

Event: Hangup
Privilege: call,all
Channel: Local/120@queue-call-to-agents-00000037;2
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 56212345678
CallerIDName: 56212345678
ConnectedLineNum: 120
ConnectedLineName: Ricardo Martinez
Language: en
AccountCode:
Context: sub-local-dialing
Exten: h
Priority: 9
Uniqueid: 1648043117.261
Linkedid: 1648043117.259
Cause: 16
Cause-txt: Normal Clearing

Event: AgentComplete
Privilege: agent,all
Queue: Q755
Interface: Local/120@queue-call-to-agents/n
MemberName: 120
HoldTime: 7
TalkTime: 36
Reason: caller

Event: DeviceStateChange
Privilege: call,all
Device: Local/120@queue-call-to-agents
State: NOT_INUSE

Action:Logoff

Response: Goodbye
Message: Thanks for all the fish.

Connection closed by foreign host.

4

There is an old open issue[1] for AgentComplete about missing information. Entirely possible it is this.

[1] [ASTERISK-25187] Caller or member information missing from app_queue AgentComplete event - Digium/Asterisk JIRA

5

@jcolp seems to be related, is not the exact same issue. Anyway is an old issue form 2015 and Asterisk 13.4.0.
I’m using Asterisk 18.6.0 . Could be possible that the bug is still in this version?

6

The issue is still open, so yes, certainly possible.