I run a small Windows network support company, just three of us, a fax, a dial-in modem and 4 incoming PSTN lines.
Currently, I just connect straight into the phone lines, so have no capability to transfer, put calls on hold or any of these that sort of shennanigans.
When the phone rings at one of my employee’s desks, I have to get my lazy arse out of the chair and go over and pick it up.
Because of the nature of our business, incoming mobile calls are the majority of our voice traffic, so I haven’t considered it a worthwhile investment to drop a few thousand dollars on a basic PBX to give us the capabilities above.
One of my new clients is looking at Asterix and discussed it with me, having never heard of it I am very interested.
Somewhere along the line, I read someone saying “this is the future of telephony, if you just want a replacement for a PBX you are in the wrong place” - but I don’t know if I fit this.
In reality, I do just want to hook my phones/modems/faxes/PSTN lines into a central system and leverage them better, but I don’t want to spend a fortune.
I am not particulary barred up for VOIP, but it is probably something I would move towards going forward, especially as my clients are starting to want to know how they can integrate VOIP into their businesses.
I have a decent internet connection (symetric 1Mb/s) so VOIP would probably be a good fit for me, but that is all in the future.
At the moment, my main interest is taking my exisiting equipment and combining it.
What I want to know is if I am adding things up right. If I want to plug my 4 pstn lines into the asterix box, and then plug 4 analog phones into it as well, do I need at least 2 x TDM400p cards with the FXO and FXS modules?
If this is the case, it is really pushing up the expense of doing the solution.
I assume people avoid this requirement by using IP phones instead of analog phones, but on that front I am probably look at a similar price to replace my analog phones with IP phones as putting in the TDM400p.
I am sure that once I put the system in with the basic features I would start to tinker with more intelligent ways to recieve support requests, route calls etc etc.
Does anyone have any input on this - I know it is a bit rambly without a point, but there you go.