I have created a ACD queue. I can log into it fine. When a caller dials in to the que and needs to wait for a agent they do not receive music, or any announcements.
I can see with the Asterisk Counsel that it is trying to play them, but it does not appear to work.
I have my announce messages in /var/lib/asterisk/sounds/en/ They are GSM files.
MOH is in MP3 format /var/lib/asterisk/mohmp3/music MOH works good on regular calls, even the logged in agent gets this when waiting for a call, just not a call caller in the queue.
Any help would be good.
Thanks