I have created a ACD queue. I can log into it fine. When a caller dials in to the que and needs to wait for a agent they do not receive music, or any announcements.

I can see with the Asterisk Counsel that it is trying to play them, but it does not appear to work.

I have my announce messages in /var/lib/asterisk/sounds/en/ They are GSM files.

MOH is in MP3 format /var/lib/asterisk/mohmp3/music MOH works good on regular calls, even the logged in agent gets this when waiting for a call, just not a call caller in the queue.

Any help would be good.