ACD Monitoring Stadistics

Asterisk Asterisk Support
1

Hello My friends,

There is a system who Can help me to see the on-line stadistics of use of the ACD system…, I mean, I want to see the time of response of the people that works attending the calls made for the user.

And other statadistics, such as lost calls, attending calls, rating of attending calls, as so on…

I now there is a Propietary ACD system that do this, but I would like to know now if Asterisk has this features.

Thanks in advance,

Luis

2

Hi

Look at the queue.log to start with

There are others around but they base the info on this log

Ian

3

Hi,

QueueMetrics is a nice software for call center monitoring that you may want to try. Icence is free for up to 2 users. Homepage is queuemetrics.loway.it

Good luck!

Simon