About configuration in asterisk server

Asterisk Asterisk Support
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Dear Team, I am new in asterisk and installed new asterisk server in ubuntu22 and asterisk is working and showing version but when i connect softphone with server it is not connected

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There isn’t an organised team here; this is a peer support forum, not a corporate help desk.

There is too little information here to allow more than wild guesses. Firstly define connection, as SIP usually uses connectionless transports and RTP always does. Secondly show your evidence that the relevant IP packets are actually reaching Asterisk, and how Asterisk is reacting them (full log, with “pjsip set logger on” in effect, and sufficient verbosity to show the dialplan execution). If they are not reaching Asterisk trace them through the network and find the last place they do reach.

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On Friday 03 October 2025 at 11:54:38, Sanjeev via Asterisk Community wrote:

Dear Team, I am new in asterisk and installed new asterisk server in
ubuntu22 and asterisk is working and showing version but when i connect
softphone with server it is not connected

Based on what you’ve told us, it seems like there is a problem.

We have no idea what that problem might be until you give us some details:

  • which Asterisk version?

  • please show us the Asterisk PJSIP configuration for the softphone endpoint

  • please tell us about your network configuration (eg: are both the softphone
    and Asterisk on the same subnet, are they separated by any routers, is there
    NAT involved?)

  • please show us the output of “pjsip set logger on” when you try to register
    from the softphone. If that produces no output (suggesting that the softphone
    cannot even route to Asterisk) then use a tool such as sngrep on the machine
    where the softphone is, so see what Register attempts it is making, and what
    response it is getting, if any.

Essentially, please try to give us sufficient information about your setup that
we could reproduce it and see the problem for ourselves.

Thanks,

Antony.

–
Some mistakes are too much fun to make only once.

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