Hi
I am new to asterisk, we are having Sangoma 4 Port PRI Card, with 120 channels & 90 agents to take calls. When dialing in Ratio method & with over 80 agents there is an delay in voice as when we say “Hello” the voice is heard after 1 or 2 seconds & when the customer says something there is a delay in hearing what customer said. But if i reduce my agents to 45 there is no delay. I have also checked the channel consumption, its not going beyond 50 channels.
STATION | PHONE | USER | SESSIONID | CHANNEL | STATUS | CALLTIME | MINUTES |
±-----------±-----------±-------±----------±--------------------±-------±---------±--------+
| SIP/cc110 | 110 | 110 | 8600090 | DAHDI/4-1 | INCALL | 14:48:34 | 3:32 |
| SIP/cc111 | 111 | 111 | 8600095 | DAHDI/3-1 | INCALL | 14:51:37 | 0:29 |
| SIP/cc112 | 112 | 112 | 8600064 | | READY | - WAIT - | 0:40 |
| SIP/cc113 | 113 | 113 | 8600063 | DAHDI/44-1 | INCALL | 14:51:57 | 0:09 |
| SIP/cc114 | 114 | 114 | 8600069 | DAHDI/24-1 | INCALL | 14:51:54 | 0:12 |
| SIP/cc116 | 116 | 116 | 8600067 | DAHDI/48-1 | INCALL | 14:52:04 | 0:02 |
| SIP/cc121 | 121 | 121 | 8600087 | DAHDI/40-1 | INCALL | 14:49:14 | 2:52 |
| SIP/cc122 | 122 | 122 | 8600058 | DAHDI/35-1 | INCALL | 14:51:27 | 0:39 |
| SIP/cc125 | 125 | 125 | 8600078 | DAHDI/26-1 | INCALL | 14:50:45 | 1:21 |
| SIP/cc126 | 126 | 126 | 8600086 | DAHDI/19-1 | INCALL | 14:51:32 | 0:34 |
| SIP/cc128 | 128 | 128 | 8600076 | | READY | - WAIT - | 1:11 |
| SIP/cc132 | 132 | 132 | 8600073 | DAHDI/6-1 | INCALL | 14:51:49 | 0:17 |
| SIP/cc135 | 135 | 135 | 8600098 | | READY | - WAIT - | 0:25 |
| SIP/cc136 | 136 | 136 | 8600082 | DAHDI/5-1 | INCALL | 14:48:47 | 3:19 |
| SIP/cc137 | 137 | 137 | 8600085 | DAHDI/25-1 | INCALL | 14:50:39 | 1:27 |
| SIP/cc139 | 139 | 139 | 8600074 | DAHDI/15-1 | INCALL | 14:49:53 | 2:13 |
| SIP/cc142 | 142 | 142 | 8600081 | | READY | - WAIT - | 2:44 |
| SIP/cc143 | 143 | 143 | 8600084 | DAHDI/28-1 | INCALL | 14:50:34 | 1:32 |
Kindly help us to utilize all the channels