Zoho error in Asterisk 15 - Dialed Channel=nul

#1

Checking the call request gets initiated from Zoho and sent to Asterisk however the response that is received is null, what is happening:

INFO: propertyChangeEvent :–> java.beans.PropertyChangeEvent[propertyName=state; oldValue=DOWN; newValue=RINGING; propagationId=null; source=AsteriskChannel[id=‘1539694493.25’,name=‘SIP/5202-00000010’,callerId=’“5202” <5202>’,state=‘RINGING’,account=‘5202’,dateOfCreation=Tue Oct 16 14:54:53 CEST 2018,dialedChannel=null,dialingChannel=null,linkedChannel=null]]

Oct 16, 2018 2:54:53 PM asterisk14.com.zohocorp.zoho.ztiimpl.ZTIAsterisk14Impl$AsteriskEvents propertyChange

INFO: Dialing Channel=null

Oct 16, 2018 2:54:53 PM asterisk14.com.zohocorp.zoho.ztiimpl.ZTIAsterisk14Impl$AsteriskEvents propertyChange

INFO: Dialed Channel=null

Oct 16, 2018 2:54:53 PM asterisk14.com.zohocorp.zoho.ztiimpl.ZTIAsterisk14Impl$AsteriskEvents propertyChange

INFO: extNumber : 5202 chStat :RINGING<–

Oct 16, 2018 2:54:53 PM asterisk14.com.zohocorp.zoho.ztiimpl.ZTIAsterisk14Impl$AsteriskEvents propertyChange

#2

What you are referring to is not made or created by the project, it’s something third party. It’s possible AMI changed and it needs to be updated.

#3

There’s a similar thread over here:

The consensus is that either Zoho should update what they made, or users should look at something like the the CRM module inside FreePBX, which works with Zoho CRM.