Wrong Password when accessing via external IP

Hi All

I have a Asterisk 11.3 & Freepbx on server

but when accessing via softphone on other pc show this error

but password is correct


sip setting:

please help me? Thanks

Wrong forum. Try freepbx.org/forums

thanks but i think that problem from asterisk 11
dont allow this connect maybe

yea i do it freepbx.org/forum/general-he … xternal-ip

but no one answer to me
that is big problem

Nat or Alg can make this problem but i dont set any nat or every asterisk server need to nat for external contact with softphone that show this error wrong password :question: :exclamation: