I have successfully gotten Asterisk Setup using Broadvoice. I can place and receive calls after about 48-hours of tinkering. Anyways, I am starting up a HelpDesk company and I have some questions about what more I need.
Currently I have a Broadvoice unlimited business account with a Primary number and then an Alternate toll-free number. When I call the Toll-Free number, basically all it does is forward to my primary number. This is fine i guess, because it works. I can also take 2 calls at a time or place 2 calls at a time.
Now, what i need is a queue type system so that when customers call in, there call will ring to an Agent if one is avail. If an agent is not avail then it will go into a Queue and wait until an agent is avail.
Asterisk can do this correct? I have a feeling I will need to have some more phone numbers or something like that? Or possibly one phone number with the ability to have like 10 calls in place at the same time? If so, where can i get something like this?
Or is this just not how its done?
Thanks for the help, this whole system is really cool once you get the hang of it!