Hello
Its my first post on this forum so I want to greet you all. I am newbe in Asterisk world so my question description could be incomplete.
I have installed ViciBox server 6.0.0 and added to Asterisk chan_dongle module. It is now configured and I am able to manually dial outbound calls via dongle group or use vicidial campaign in MANUAL mode. In those situations my all connections are created and closed when their time comes.
Problem is when I change my campaign to autodial mode (RATIO). When call is created and answered by customer it appears on agents webpage, but in “live calls in your session” section Local channel is not created (as I is on MANUAL). After 33 seconds (on every call) on agent’s screen is displayed “Customer has hung up” which is not true as call is alive, and agent with customer hear eachother. Agent cannot end call clicking hangup button, only customer can end such call.
here is one log from example call made:
[code]
[Jul 30 05:17:46] – Called Dongle/g1/505000000
[Jul 30 05:17:46] – Dongle/dongle0-0100000008 is making progress passing it to Local/48505000000@default-00000010;2
[Jul 30 05:17:55] – Dongle/dongle0-0100000008 answered Local/48505000000@default-00000010;2
[Jul 30 05:17:55] > Channel Local/48505000000@default-00000010;1 was answered.
[Jul 30 05:17:55] – Executing [8367@default:1] Playback(“Local/48505000000@default-00000010;1”, “sip-silence”) in new stack
[Jul 30 05:17:55] – <Local/48505000000@default-00000010;1> Playing ‘sip-silence.gsm’ (language ‘pl’)
[Jul 30 05:17:55] – Executing [h@default:1] AGI(“Local/48505000000@default-00000010;2”, “agi://127.0.0.1:4577/call_log–HVcauses–PRI-----NODEBUG-----16-----ANSWER-----10-----0”) in new stack
[Jul 30 05:17:55] – Executing [8367@default:2] AGI(“Dongle/dongle0-0100000008”, “agi://127.0.0.1:4577/call_log”) in new stack
[Jul 30 05:17:55] – AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=334))
[Jul 30 05:17:55] – <Dongle/dongle0-0100000008>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 30 05:17:55] – Executing [8367@default:3] AGI(“Dongle/dongle0-0100000008”, “agi-VDAD_ALL_outbound.agi,NORMAL-----LO”) in new stack
[Jul 30 05:17:55] – Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jul 30 05:17:55] – <Dongle/dongle0-0100000008>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jul 30 05:17:55] – Executing [8600051@default:1] MeetMe(“Dongle/dongle0-0100000008”, “8600051,F”) in new stack
[Jul 30 05:17:56] == Manager ‘sendcron’ logged off from 127.0.0.1
[Jul 30 05:17:56] – <Local/48505000000@default-00000010;2>AGI Script agi://127.0.0.1:4577/call_log–HVcauses … --10-----0 completed, returning 0
[Jul 30 05:17:56] == Spawn extension (default, 48505000000, 2) exited non-zero on ‘Local/48505000000@default-00000010;2’
[Jul 30 05:18:01] == Manager ‘sendcron’ logged on from 127.0.0.1
[Jul 30 05:18:01] == Manager ‘sendcron’ logged on from 127.0.0.1
[Jul 30 05:18:01] == Manager ‘sendcron’ logged off from 127.0.0.1
[Jul 30 05:18:01] == Manager ‘sendcron’ logged off from 127.0.0.1
[Jul 30 05:18:06] == Manager ‘sendcron’ logged on from 127.0.0.1
[Jul 30 05:18:06] == Manager ‘sendcron’ logged off from 127.0.0.1
[Jul 30 05:18:38] == Spawn extension (default, 8600051, 1) exited non-zero on ‘Dongle/dongle0-0100000008’
[Jul 30 05:18:38] – Executing [h@default:1] AGI(“Dongle/dongle0-0100000008”, “agi://127.0.0.1:4577/call_log–HVcauses–PRI-----NODEBUG-----16---------------”) in new stack
[Jul 30 05:18:38] – <Dongle/dongle0-0100000008>AGI Script agi://127.0.0.1:4577/call_log–HVcauses … ---------- completed, returning 0[/code]
I have signed line with “>>>>>>” which in my opinion is problematic (Local channel is destroyed) but I have no idea why. Could someone help me in debugging this problem?
my dial plan for dongles
exten => _X.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _X.,n,Dial(Dongle/g1/${EXTEN:2},20,oTt)
exten => _X.,n,Hangup
my dongle.conf file
[code]
[dongle0]
group=1
audio=/dev/ttyUSB1 ; tty port for audio connection; no default value
data=/dev/ttyUSB2 ; tty port for AT commands; no default value
exten=+48000000002
[dongle1]
group=1
audio=/dev/ttyUSB4
data=/dev/ttyUSB5
exten=+48000000001[/code]
my setup:
vmware virtual machine 4GB ram 2 processors on i7 host with ssd drive and lots of ram.
ViciBox 6.0 Ast 1.8.29.0-vici | vd-2.10-448a-140706-0927 | chan_dongle-1.1.r14 | Huawei E169, E1550 voice enabled