Un-ordered answering of callers while using queue

Asterisk Asterisk Support
3

Thanks for the timely reply…

  1. I am not playing any comfort messages / announcements, but only Music On Hold
  2. Queue members are only added in a single queue.

I will explain my case below

  1. Currently i am having 10 callers waiting in queue.
  2. Next second 3 agents became available and 5 new calls came.
  3. Instead of assigning 3 calls from head of already available callers queue, asterisk is assigning 3 calls from newly generated 5 calls, and remaining 2 new calls are assigned to back of waiting callers queue.

I think the callers should be answered by queue agents in FIFO order even with autofill enabled. But it seems that the older calls have to wait more time whilst the recently arriving calls get answered. Those answered calls even not added in the caller FIFO.

I understood about autofill that it cause improper processing of the callers irrespective of the caller queue position from a few web pages.