Transfer the answered call To a different endpoint or a queue

Asterisk Asterisk Support
1

Hi all,
I’m trying to achieve a functionality in asterisk, to transfer a call to a different endpoint or to a different queue.

As an example, assume, an agent gets a call and now he wants to transfer the current call to another queue or to another endpoint,

How is it possible to implement such kind of functionality, Is there existing functionality to do that?

would appreciate your responses on this, Thanks

2

Yes. There is existing functionality. SIP transfers are respected, as are hook flash analogue ones, and the features.conf.sample has examples of DTMF initiated ones. Transfers need to be enabled in the Dial options.

3

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