I have recently upgraded my system from 1.0.9 to 1.4, my handsets are all polycom 501s. I am using the park and queue features of the system. In 1.0.9, my receptionist would answer the call, press transfer, dial 700, wait to hear 701 or 702… then press transfer again.
Now that I have upgraded, this no longer works. I have also found that transfers to our support queue no longer works either. Here is what happends; Receptionist answers the call, presses 700 (or 800 the support queue), then hears the parking spot or queue transfer notice, and when the receptionist presses the transfer key again, the key is dead, it does not do anything.
Here is what I have noticed; the second time the receptionist presses transfer, the music on hold player stops. I have also noticed, that if I perform a blind transfer the transfers work to both the parking lot and the support queue. The only problem with a blind transfer is that the receptionist has no idea what parking slot the call is in since a blind transfer does not announce the slot.
The second issue I have, is the change made to the music on hold player. The fact that the player starts and stops all the time in my opinion sucks! I also don’t like that it spawns a new player session for each person on hold. Is there any way to configure the new player like the old one, more of a streaming player that the holding callers attach to?