Temperamental authenticate() command

Asterisk Asterisk Support
1

Hi guys,

I’ve inherited an asterisk setup and have been doing my best to learn as much as I can regarding its ins and outs over the last few months, can still be considered a noob however :wink:

I’m having some difficulties with an ‘authenticate’ line in my extensions.conf and can’t get my head around it, but i suspect it may be handset related. When I attempt to authenticate and am prompted to enter the password, it is ‘incorrect’ each time, but only from one handset, the rest work!

The relevant lines are:

[international-calls-VOIP]
exten => _X.,1,Answer
exten => _X.,n,Set(TIMEOUT(digit)=5)
exten => _X.,n,Set(TIMEOUT(response)=5)
exten => _X.,n,Authenticate(1111)
exten => _X.,n,Macro(trunkdial,${trunk_1}/${EXTEN:0})
exten => t,1,Playback(cc-error) ;Timeout response Done
exten => i,1,Playback(cc-error) ;Invalid response Done

This works on all handsets but one, (fine on grandstream budgetOne 200s), the problem handset being a polycom soundstation ip5000.

To add further confusion, the polycom CAN authenticate for the below DISA code:

[dialout]
exten => s,1,Answer
exten => s,n,Set(TIMEOUT(digit)=10)
exten => s,n,Set(TIMEOUT(response)=10)
exten => s,n,Authenticate(1111)
exten => s,n,DISA(no-password,numberplan-custom-1)

Is there anything obvious that may be causing these issues, or requirements of the handsets that asterisk imposes for this to work?

Many thanks in advance for any pointers

Cheers,

Paul

2

If the second works 100% then st the timeout and rsponse to the same and see if that fixes it

Ian

3

Thanks for quick response Ian.

They were both the same, but to speed up the process of trying to fix it, I brought the faulty one down to 5! The polycom doesn’t seem to have a ‘pound key’ to submit the entered pass prior to time-out

Cheers,

Paul

4

Don’t suppose anyone else can shed any light on this one?

Much appreciated,

Paul

5

Don’t suppose anyone else can shed any light on this one?

Much appreciated,

Paul

6

Would like to see the console activity of the phone call to both of those authenticates…

Past the timeout difference that you explained, I see nothing to indicate that they should behave differently.