Strange problems with outgoing calls

cbiggins · June 11, 2009, 12:04am

Hi guys,

I recently had a server go down on our network which killed our local DNS. At the same time we lost outgoing calls (using eyebeam and AsteriskNow box) and incoming calls go straight to one extension.

I have absolutely no experience whatsoever with asterisk and am trying to work out how to resolve the issue. I have done lots of searching and lots of changes and nothing seems to help.

I watched asterisk -rvvvvv when making a call but could not see anything that would make me thing there was a problem.

I dont know what configs to paste or what to tell you, but I am pleading with you for help, i need to get this fixed.

Thanks,

Christian

g2010 · June 11, 2009, 2:09am

what did your .call files contain… anything that would require DNS resolution?

cbiggins · June 11, 2009, 2:18am

Thanks for the reply.

I dont seem to have any .call files;
find . -iname ‘*.call’ is empty in /var and /etc

g2010 · June 11, 2009, 2:29am

I apologize… i was just thinking you were making outbound calls via .call files. I now realize you were just talking about making a standard outbound call… I always jump to the most complicated problem to solve first

Please provide a bit more info.

1 - Are you pure SIP, or do you have DAHDI/Zaptel hardware?

2 - If you are pure SIP can you post up the contents of /etc/asterisk/sip.conf

3 - Please post up your dialplan which would be /etc/asterisk/extensions.conf

[Please remove any passwords, IP addresses, or anything else private before posting these up here]

cbiggins · June 11, 2009, 2:38am

Ahh ok. I must warn you that I am well out of my depth here.

We use a custom built box running AsteriskNOW, I dont think we have any DAHDI/Zaptel hardware.

sip.conf;

[authentication]

[general]
context = default
allowoverlap = yes
bindport = 5060
bindaddr = 0.0.0.0
allowexternaldomains = no
allowexternalinvites = no
allowguest = yes
allowsubscribe = yes
allowtransfer = yes
alwaysauthreject = no
autodomain = no
callevents = no
canreinvite = yes
compactheaders = no
defaultexpiry = 120
dumphistory = no
g726nonstandard = no
ignoreregexpire = no
jbenable = no
jbforce = no
jblog = no
maxcallbitrate = 384
maxexpiry = 3600
minexpiry = 60
nat = no
notifyringing = yes
notifyhold = yes
pedantic = no
promiscredir = no
recordhistory = no
relaxdtmf = no
rtcachefriends = no
rtsavesysname = no
rtupdate = no
sendrpid = no
progressinband = no
sipdebug = yes
verbose = 5
srvlookup = yes
t1min = 100
t38pt_udptl = no
trustrpid = no
usereqphone = no
videosupport = no
localnet = 172.16.0.0/12
subscribecontext = default

extensions.conf;

[general]
static = yes
writeprotect = no
autofallthrough = yes
clearglobalvars = no
priorityjumping = no

[globals]
trunk_1_cid = 0290432529
trunk_2 = Zap/g1

[dundi-e164-canonical]

[dundi-e164-customers]

[dundi-e164-via-pstn]

[dundi-e164-local]
include => dundi-e164-canonical
include => dundi-e164-customers
include => dundi-e164-via-pstn

[dundi-e164-switch]
switch => DUNDi/e164

[dundi-e164-lookup]
include => dundi-e164-local
include => dundi-e164-switch

[macro-dundi-e164]
exten => s,1,Goto(${ARG1},1)
include => dundi-e164-lookup

[iaxtel700]
exten => _91700XXXXXXX,1,Dial(IAX2/${IAXINFO}@iaxtel.com/${EXTEN:1}@iaxtel)

[iaxprovider]

[trunkint]
exten => _9011.,1,Macro(dundi-e164,${EXTEN:4})
exten => _9011.,n,Dial(${TRUNK}/${EXTEN:${TRUNKMSD}})

[trunkld]
exten => _91NXXNXXXXXX,1,Macro(dundi-e164,${EXTEN:1})
exten => _91NXXNXXXXXX,n,Dial(${TRUNK}/${EXTEN:${TRUNKMSD}})

[trunklocal]
exten => _9NXXXXXX,1,Dial(${TRUNK}/${EXTEN:${TRUNKMSD}})

[trunktollfree]
exten => _91800NXXXXXX,1,Dial(${TRUNK}/${EXTEN:${TRUNKMSD}})
exten => _91888NXXXXXX,1,Dial(${TRUNK}/${EXTEN:${TRUNKMSD}})
exten => _91877NXXXXXX,1,Dial(${TRUNK}/${EXTEN:${TRUNKMSD}})
exten => _91866NXXXXXX,1,Dial(${TRUNK}/${EXTEN:${TRUNKMSD}})

[international]
ignorepat => 9
include => longdistance
include => trunkint

[longdistance]
ignorepat => 9
include => local
include => trunkld

[local]
ignorepat => 9
include => default
include => parkedcalls
include => trunklocal
include => iaxtel700
include => trunktollfree
include => iaxprovider

[macro-stdexten]
exten => s,1,Dial(${ARG2},20)
exten => s,2,Goto(s-${DIALSTATUS},1)
exten => s-NOANSWER,1,Voicemail(${ARG1},u)
exten => s-NOANSWER,2,Goto(default,s,1)
exten => s-BUSY,1,Voicemail(${ARG1},b)
exten => s-BUSY,2,Goto(default,s,1)
exten => _s-.,1,Goto(s-NOANSWER,1)
exten => a,1,VoicemailMain(${ARG1})

[macro-stdPrivacyexten]
exten => s,1,Dial(${ARG2},20|p)
exten => s,2,Goto(s-${DIALSTATUS},1)
exten => s-NOANSWER,1,Voicemail(u${ARG1})
exten => s-NOANSWER,2,Goto(default,s,1)
exten => s-BUSY,1,Voicemail(b${ARG1})
exten => s-BUSY,2,Goto(default,s,1)
exten => s-DONTCALL,1,Goto(${ARG3},s,1)
exten => s-TORTURE,1,Goto(${ARG4},s,1)
exten => _s-.,1,Goto(s-NOANSWER,1)
exten => a,1,VoicemailMain(${ARG1})

[macro-page]
exten => s,1,ChanIsAvail(${ARG1}|js)
exten => s,n,GoToIf([${AVAILSTATUS} = "1"]?autoanswer:fail)
exten => s,n(autoanswer),Set(_ALERT_INFO="RA")
exten => s,n,SIPAddHeader(Call-Info: Answer-After=0)
exten => s,n,NoOp()
exten => s,n,Dial(${ARG1}||)
exten => s,n(fail),Hangup

[demo]
exten => s,1,Wait(1)
exten => s,n,Answer
exten => s,n,Set(TIMEOUT(digit)=5)
exten => s,n,Set(TIMEOUT(response)=10)
exten => s,n(restart),BackGround(demo-congrats)
exten => s,n(instruct),BackGround(demo-instruct)
exten => s,n,WaitExten
exten => 2,1,BackGround(demo-moreinfo)
exten => 2,n,Goto(s,instruct)
exten => 3,1,Set(LANGUAGE()=fr)
exten => 3,n,Goto(s,restart)
exten => 1000,1,Goto(default,s,1)
exten => 1234,1,Playback(transfer,skip)
exten => 1234,n,Macro(stdexten,1234,${CONSOLE})
exten => 1235,1,Voicemail(u1234)
exten => 1236,1,Dial(Console/dsp)
exten => 1236,n,Voicemail(u1234)
exten => #,1,Playback(demo-thanks)
exten => #,n,Hangup
exten => t,1,Goto(#,1)
exten => i,1,Playback(invalid)
exten => 500,1,Playback(demo-abouttotry)
exten => 500,n,Dial(IAX2/guest@misery.digium.com/s@default)
exten => 500,n,Playback(demo-nogo)
exten => 500,n,Goto(s,6)
exten => 600,1,Playback(demo-echotest)
exten => 600,n,Echo
exten => 600,n,Playback(demo-echodone)
exten => 600,n,Goto(s,6)
exten => 76245,1,Macro(page,SIP/Grandstream1)
exten => _7XXX,1,Macro(page,SIP/${EXTEN})
exten => 7999,1,Set(TIMEOUT(absolute)=60)
exten => 7999,2,Page(Local/Grandstream1@page&Local/Xlite1@page&Local/1234@page/n|d)
exten => 8500,1,VoicemailMain
exten => 8500,n,Goto(s,6)

[page]
exten => _X.,1,Macro(page,SIP/${EXTEN})

[macro-trunkdial]
exten = s,1,set(CALLERID(all)=${IF($["${LEN(${CALLERID(num)})}" > "6"]?${CALLERID(all)}:${ARG2})})
exten = s,n,Dial(${ARG1})
exten = s,n,Goto(s-${DIALSTATUS},1)
exten = s-NOANSWER,1,Hangup
exten = s-BUSY,1,Hangup
exten = _s-.,1,NoOp

[asterisk_guitools]
exten = executecommand,1,System(${command})
exten = executecommand,n,Hangup()
exten = record_vmenu,1,Answer
exten = record_vmenu,n,Playback(vm-intro)
exten = record_vmenu,n,Record(${var1})
exten = record_vmenu,n,Playback(vm-saved)
exten = record_vmenu,n,Playback(vm-goodbye)
exten = record_vmenu,n,Hangup
exten = play_file,1,Answer
exten = play_file,n,Playback(${var1})
exten = play_file,n,Hangup

[voicemenu-custom-1]
include = default
comment = Welcome
alias_exten = 7000
exten = s,1,Answer
exten = s,2,Wait(1)
exten = s,3,Background(peoplelogic/welcome-to-peoplelogic)
exten = s,4,Goto(ringroups-custom-1|s|1)

[DID_trunk_1]

[voicemenu-custom-3]
comment = tset
alias_exten = 7005
include = default
exten = s,1,Answer
exten = s,2,MP3Player(http://radioparadise.steadyhost.com:8060)
exten = *,1,Goto(default|1002|1)

[DID_trunk_1]

[eegg-1]
gui_ring_groupname = easter-egg-1
exten = s,1,Wait(1)
exten = s,2,Playback(all-your-base)
exten = s,3,Goto(eegg-1|s|1)

[internal-agents]
exten = 1003,1,Dial(SIP/1003)

[voicemenu-custom-4]
include = default
comment = Out of Hours
alias_exten = 7003
exten = s,1,Answer
exten = s,2,Wait(1)
exten = s,3,Background(peoplelogic/out-of-hours)
exten = s,4,VoiceMail(1001,u)

[ringroups-custom-1]
gui_ring_groupname = All
exten = s,1,Set(CALLERID(all)=Customer Service)
exten = s,n,Dial(SIP/1003,20)
exten = s,n,Voicemail(1003,b)

[accounts]
gui_ring_groupname = Accounts
exten = s,1,Set(CALLERID(all)=Accounts)
exten = s,n,Dial(SIP/1002,20,m(default))
exten = s,n,Voicemail(1002,b)

[dial-extension]
include = default
exten = s,1,Set(CALLERID(all)=Dialled Extension)
exten = s,2,Background(peoplelogic/dial-extension-now)
exten = s,3,WaitExten(10)
exten = s,4,Goto(voicemenu-custom-2|s|1)
exten = i,1,Goto(dial-extension|s|1)

[voicemenu-custom-2]
comment = PL
alias_exten = 7002
exten = s,1,Answer
exten = s,2,Wait(1)
exten = s,3,Background(peoplelogic/welcome-to-peoplelogic)
exten = s,4,Background(peoplelogic/customer-service-1)
exten = s,5,Background(peoplelogic/sales-2)
exten = s,6,Background(peoplelogic/accounts-3)
exten = s,7,Background(peoplelogic/if-you-know-ext)
exten = s,8,Background(peoplelogic/for-any-other-enquiries)
exten = s,9,Wait(1)
exten = s,10,WaitMusicOnHold(10)
exten = s,11,Goto(customer-service|s|1)
exten = 1,1,Playback(peoplelogic/thank-you-please-wait)
exten = 1,2,Goto(customer-service|s|1)
exten = 2,1,Playback(peoplelogic/thank-you-please-wait)
exten = 2,2,Goto(sales|s|1)
exten = 3,1,Playback(peoplelogic/thank-you-please-wait)
exten = 3,2,Goto(accounts|s|1)
exten = *,1,Goto(dial-extension|s|1)
exten = i,1,Playback(peoplelogic/invalid-choice)
exten = i,2,Goto(voicemenu-custom-2|s|4)

[production-team]
gui_ring_groupname = Cust Service
exten = s,1,Set(CALLERID(all)=Production Team)
exten = s,n,Dial(SIP/1009&SIP/1021,20,m(default))
exten = s,n,Dial(SIP/1005&SIP/1013&SIP/1023&SIP/1006&SIP/1009&SIP/1021,60,m(default))
exten = s,n,Voicemail(1009,b)

[DID_trunk_2]
include = default
exten = _X.,1,Goto(voicemenu-custom-2|s|1)
exten = s,1,Wait(4)
exten = s,2,Answer
exten = s,3,GotoIfTime(8:30-17:30|mon-fri|*|*?voicemenu-custom-2|s|1)
exten = s,4,Goto(voicemenu-custom-4|s|1)

[pl_ivr_09_outsidehours]
include = default
comment = Out of Hours
exten = s,1,Answer
exten = s,2,Wait(1)
exten = s,3,Background(pl_ivr_09/our-office-hours)
exten = s,4,VoiceMail(1001,u)

[pl_ivr_09_ext_dial]
include = default
exten = s,1,Set(CALLERID(all)=Dialled Extension)
exten = s,2,Background(peoplelogic/dial-extension-now)
exten = s,3,WaitExten(10)
exten = s,4,Goto(pl_ivr_09_main|s|1)
exten = i,1,Playback(pl_ivr_09/sorry-that-was-an-invalid-choice)
exten = i,2,Goto(pl_ivr_09_ext_dial|s|1)

[pl_ivr_09_morn]
comment = PL
alias_exten = 7007
exten = s,1,Wait(1)
exten = s,2,Playback(pl_ivr_09/good-morning-youve-reached-peoplelogic)
exten = s,3,Goto(pl_ivr_09_main|s|1)

[pl_ivr_09_arvo]
comment = PL
alias_exten = 7008
exten = s,1,Wait(1)
exten = s,2,Playback(pl_ivr_09/good-afternoon-youve-reached-peoplelogic)
exten = s,3,Goto(pl_ivr_09_main|s|1)

[default]
exten = 1234,1,Goto(eegg-1|s|1)
exten = 2000,1,VoiceMailMain
exten = 4000,1,Macro(trunkdial,${trunk_2}/1831,${trunk_2_cid})
exten = 5000,1,Authenticate(0258)
exten = 5000,2,Macro(trunkdial,${trunk_2}/*21,${trunk_2_cid})
exten = 5001,1,Macro(trunkdial,${trunk_2}/#21#,${trunk_2_cid})
exten = 7000,1,Goto(voicemenu-custom-1|s|1)
exten = 7002,1,SetMusicOnHold,default
exten = 7002,2,Goto(voicemenu-custom-2|s|1)
exten = 7005,1,Goto(voicemenu-custom-3|s|1)
exten = 7003,1,Goto(voicemenu-custom-4|s|1)
exten = 7010,1,Goto(incoming-calls|s|1)
exten = 7011,1,Goto(pl_ivr_09_arvo|s|1)
exten = 7012,1,Goto(pl_ivr_09_main|s|1)
exten = 3000,1,Goto(ringroups-custom-1|s|1)
exten = 6000,1,Directory(numberplan-custom-1,,ef)
exten = 8000,1,MeetMe(${EXTEN}|MI)
exten = 8159,1,Authenticate(6854)
exten = 8159,2,ChanSpy
exten = 8159,3,Hangup

[incoming-calls]
include = default
exten = _X.,1,Goto(pl_ivr_09_main|s|1)
exten = s,1,Wait(2)
exten = s,2,Answer
exten = s,3,GotoIfTime(8:30-12:00|mon-fri|*|*?pl_ivr_09_morn|s|1)
exten = s,4,GotoIfTime(12:01-17:30|mon-fri|*|*?pl_ivr_09_arvo|s|1)
exten = s,5,Goto(pl_ivr_09_outsidehours|s|1)

[numberplan-custom-1]
plancomment = DialPlan1
include = default
include = parkedcalls
exten = _111,1,Macro(trunkdial,${trunk_1}/${EXTEN:0},${trunk_1_cid})
comment = _111,1,Voicemail,standard
exten = _***XXXX,1,Pickup(${EXTEN:3})
exten = _XXXXX.,1,Macro(trunkdial,${trunk_2}/${EXTEN:0},${trunk_2_cid})
comment = _XXXXX.,1,All,custom

[pl_ivr_09_main]
comment = PL
alias_exten = 7006
exten = s,1,Answer
exten = s,2,WaitExten(1)
exten = s,3,Background(pl_ivr_09/if-you-know-the-extension-press-star-now)
exten = s,4,WaitExten(1)
exten = s,5,Background(pl_ivr_09/otherwise-press-1-for-support)
exten = s,6,WaitExten(1)
exten = s,7,Background(pl_ivr_09/press-2-for-the-production-team)
exten = s,8,WaitExten(1)
exten = s,9,Background(pl_ivr_09/press-3-for-sales)
exten = s,10,WaitExten(1)
exten = s,11,Background(pl_ivr_09/press-4-for-accounts-and-admin)
exten = s,12,WaitExten(1)
exten = s,13,Background(pl_ivr_09/you-can-also-dial-5-for-the-directory)
exten = s,14,WaitExten(1)
exten = s,15,Background(pl_ivr_09/or-hold-on-and-youll-be-answered-by-the-first-available-representative)
exten = s,16,WaitExten(15)
exten = s,17,Goto(customer-service|s|1)
exten = 1,1,Playback(pl_ivr_09/thanks-please-wait)
exten = 1,2,Goto(customer-service|s|1)
exten = 2,1,Playback(pl_ivr_09/thanks-please-wait)
exten = 2,2,Goto(production-team|s|1)
exten = 3,1,Playback(pl_ivr_09/thanks-please-wait)
exten = 3,2,Goto(sales|s|1)
exten = 4,1,Playback(pl_ivr_09/thanks-please-wait)
exten = 4,2,Goto(accounts|s|1)
exten = 5,1,Wait(1)
exten = 5,2,Directory(numberplan-custom-1,,ef)
exten = *,1,Goto(pl_ivr_09_ext_dial|s|1)
exten = i,1,Playback(pl_ivr_09/sorry-that-was-an-invalid-choice)
exten = i,2,Goto(pl_ivr_09_main|s|4)

[customer-service]
gui_ring_groupname = Cust Service
exten = s,1,Set(CALLERID(all)=Customer Service)
exten = s,n,Dial(SIP/1009&SIP/1005&SIP/1012&SIP/1002&SIP/1019&SIP/1021&SIP/1025&SIP/1026,20,m(default))
exten = s,n,Dial(SIP/1001&SIP/1002&SIP/1003&SIP/1005&SIP/1006&SIP/1007&SIP/1008&SIP/1009&SIP/1011&SIP/1012&SIP/1013&SIP/1015&SIP/1016&SIP/1021&SIP/1019&SIP/1022&SIP/1023&SIP/1025&SIP/1026,60,m(default))
exten = s,n,Voicemail(1009,b)

[sales]
gui_ring_groupname = sales
exten = s,1,Set(CALLERID(all)=Sales)
exten = s,n,Dial(SIP/1001,10,m(default))
exten = s,n,Dial(SIP/1016,20,m(default))
exten = s,n,Voicemail(1001,b)

Thanks again.[/code]

cbiggins · June 11, 2009, 2:39am

I posted them in code tags to make them scroll… yikes!

g2010 · June 11, 2009, 3:18am

how about the contents of /etc/asterisk/users.conf

Just post the relevant user who was trying to make outbound calls. You may even want to change the username to protect the identify of the innocent.

cbiggins · June 11, 2009, 3:22am

Its all users;

I have included just mine as an example;

[general]
;
; Full name of a user
;
fullname = New User
userbase = 1001
;
; Create voicemail mailbox and use use macro-stdexten
;
hasvoicemail = yes
;
; Set voicemail mailbox 6000 password to 1234
;
vmsecret = 1234
;
; Create SIP Peer
;
hassip = yes
hasiax = no
;
; Create H.323 friend
;
;hash323 = yes
;
; Create manager entry
;
hasmanager = no
;
; Set permissions for manager entry (see manager.conf.sample for documentation)
; (defaults to *all* permissions)
;managerread = system,call,log,verbose,command,agent,user,config
;managerwrite = system,call,log,verbose,command,agent,user,config
;
; Remaining options are not specific to users.conf entries but are general.
;
callwaiting = yes
threewaycalling = yes
callwaitingcallerid = yes
transfer = yes
canpark = yes
cancallforward = yes
callreturn = yes
callgroup = 1
pickupgroup = 1
host = dynamic
localextenlength = 4
allow_aliasextns = no
allow_an_extns = no
hasagent = yes
hasdirectory = yes
login_callback_exten = 4900

[1024]
callwaiting = yes
cid_number = 1024
context = numberplan-custom-1
email = my_email_addy
fullname = Christian
hasagent = yes
hasdirectory = yes
hasiax = no
hasmanager = no
hassip = yes
hasvoicemail = yes
deletevoicemail = no
host = dynamic
mailbox = 1024
secret = abc123
threewaycalling = yes
vmsecret = 1234
registeriax = no
registersip = yes
autoprov = no
canreinvite = no
nat = no
dtmfmode = rfc2833
disallow = all
allow = all
signalling = fxo_ks

cbiggins · June 11, 2009, 6:11am

Thanks for the help g2010, but it looks like its an issue with our VOIP provider… talk about jumping at the complicated option first…

Christian

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