i wonder if anyone has any experience with using a line splitter on an ISDN modem. The company i work at, want to replace all phone systems with asterisk servers, to make outbound predictive calls (callcenters). This has to be tested first of course, but production has to continue as usual as well.
We would like to implement one asterisk install in one of the call centers, where we have 60 lines. We would like to have about 8 agents call out predictive with trough the asterisk solution. So far so good.
Now, if i put an asterisk server next to our regular servers, connected to an ISDN modem trough a splitter and “steal” 8 lines, what will happen. I guess calling outbound will not be a problems, as long as we make sure there are not too many agents using lines trough the “old” server. We also have incoming traffic, and i wonder what happens to those incoming lines… Is there any way to tell asterisk to ignore those lines, so the “old” server picks these up? Or is there a way to tell asterisk to patch these incoming lines to the “old” server? I’m kinda in the dark about this one… So, if anyone has any advice, it would be really appreciated! The sooner it works, the sooner we will kick those other overpriced servers out the door.