Split Call Recordings

Asterisk Asterisk Support
1

Hi!!!

 The background is that I need to dial into a call center, listen to the calls and make quality observations. This is going to be a one long call into a particular queue of the call center and this call will keep listening into calls as and when they come. 

 If I start recording this call its going to be a one long file and will be kind of impossible to qa. 

 Is there  a way where when the call center agent hangs up the call and a new call is fed to my call, a new recording starts automatically. Ideally for every call that the call center agent takes and I listen in, there is a new file for the recording.

 The call center is about 300 miles away and I will be dialing into the listen queue only once.

 Please let me know if asterisk can be used in this situation.

Regards
Manvir

2

Every call could be recorded (in some countries, there are some regulations). You can make call, and listen all recorded files - one after one.
You can listen mixed - both legs, or single leg - the way you wish.
See:
voip-info.org/wiki/index.php … cmd+Record
Check commands Record and Monitor

3

Hi!!!

Thanks for your response. That topic was enlightening. The only question is  - i can make the recording stop but how do i have asterisk start recording again. 

 I'll re frame the question. So i have this one long call. I need to save the call recording in different consecutive files. So lets say the call lasted 3 hours. I need the recordings in 3 different files. The first hour of call in File1.wav. The second hour of call in file2.wav and the third hour of call in file3.wav. 


Is this possible?

Thanks
Manvir