I’m facing a strange problem with my Asterisk.
I’d like to have my callcenter-queue reachable from outside. I’ve configured a queue which is already reachable from inside. CallCenterQueueNumber is 400. If I use the 201 (e.g) instead of the 400, the phone device rings. If I use the 400, the caller gets the announcement that the person is unavailable.
I thought to configure my extensions.conf like
[sipgate-in] exten => <user>,1,Dial(SIP/400,20) exten => <user>,2,Hangup() [general] [meine-telefone] .... exten => 400,1,Answer() exten => 400,n,Queue(support-schlange) exten => 400,n,Hangup
There is no entry for number 400 in sip.conf since it’s not a device but only a virtual queue. Number 201 is configured in sip.conf (of course).
I think the Dial() Application looks in the sip.conf. But it does not make sense to configure the 400 as phone device there, does it ?
I’m sure it’s a bad configuration on my system, but could somebody please help me with this ?
Thanks a lot