My situation is:
UK company – small office 2-5 staff, with another 10 or so based from home/ on the road. We are looking for a VOIP solution primarily because we hope it will allow us to transfer calls internally between sales team working from home.
We currently have 6 leased cost routing lines coming into our office and an 0870 number pointed to each of the home addresses, at times of load this allows us to arrange a hunter group cascade of the external numbers (we hold about 5) away from the office. The problem is if a remote worker takes a call for another employee the best he/she can do is take the number, Skype the colleague and have them call back.
Right now all of the remote guys are on broadband, varying capacity but generally a meg or two down and 256 up.
- Does this make sense?
- What do we need? – Asterix + some phones – should we have cards going out onto our own lines or use a gateway – if gateway can anyone suggest one?
- Where should we host Asterix? The main office – what sort of connection will it need (up and down)?
- Backup – if the server goes down what happens? Can we have the lines transferred through to a couple of backup hard lines.
I’m certain I have all of the terminology off here, but am I on the right track? Is there a FAQ or tutorial I should be looking at straight up to answer these newb questions?
Many thanks for your help and support!