I’ve set up an Asterisk 1.2 and now I’m trying to configure a simple call-center queue where I’m facing several problems.
This is my configuration until now:
[agents] agent => 201,1234,Agent 1 agent => 202,1234, Agent 2
[support-schlange] member => Agent/201 member => Agent/202
exten => 20,1,Queue(support-schlange) exten => 25,1,AgentLogin()
Following an instruction from a book I’ve created the following in the extensions.conf
exten => 222,1,Answer() exten => 222,n,Set(MUSICCLASS()=default) exten => 222,n,WaitMusicOnHold(20) exten => 222,n,Hangup()
“The Book” tells me now to call the 222 and enjoy the MOH. I can call this number and my client tells me “connected”, but all I hear is the tone for occupied line (no nice music).
The Asterisk itself tells me
app_voicemail… leave_voicemail: No entry in voicemail config file for ‘222’
As you already recognized I’m a green Newbie.
(btw: basic calls are already possible (so agent 1 can call agent 2 and vice versa).
I’d appreciate your help
Thanks a lot in advance,