Ring tones-Sipura 2000 asterisk PBX

I setup asterisk pbx in the office
when I dial the number I can hear phone is ringing but other end cant hear rings
but connecttion is perfect once they lift the handset both parties can talk
appreciate any suggestions

try adding the ‘r’ flag to Dial()… ie dial(sip/yoursipurabox,20,r)

also dont randomly add r to every dial(), outgoing routes shouldn’t have ‘r’ as that will override any inband progress tones andmay prevent some 1800 numbers from working as often the voice menu is sent as call progress not an answered call