Response 486 "Busy Here"

I am sure this issue is a quite common one. However, I have browsed thru the forum, I couldn’t find the exact same one with what I have with mine.

Here is the message I got when I tried to call the extension:

== Using SIP RTP CoS mark 5
-- Executing [810@startphone:1] SIPAddHeader("SIP/801-00005504", ""Alert-Info:<>\;info=alert-internal\;x-line-id=0"") in new stack
-- Executing [810@startphone:2] Macro("SIP/801-00005504", "stdexten,810") in new stack
-- Executing [s@macro-stdexten:1] Answer("SIP/801-00005504", "") in new stack
-- Executing [s@macro-stdexten:2] AGI("SIP/801-00005504", "growlanswered.agi,Zee Caniago~801-810") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/growlanswered.agi
-- <SIP/801-00005504>AGI Script growlanswered.agi completed, returning 0
-- Executing [s@macro-stdexten:3] Dial("SIP/801-00005504", "SIP/810,10,tTr") in new stack

[color=#FF0000]== Using SIP RTP CoS mark 5
– Called 810
– Got SIP response 486 “Busy Here” back from
– SIP/810-00005505 is busy
== Everyone is busy/congested at this time (1:1/0/0)
– Executing [s@macro-stdexten:4] Goto(“SIP/801-00005504”, “s-BUSY,1”) in new stack[/color]

When I do “sip show peers” :
810/810 D N 2048 Unmonitored

I am not quite sure why that extension always returned “Busy Here”. Probably it’s a very simple solution. However, I have been looking thru this for a few days and I still couldn’t the solution. Thanks!

You mean the device. The obvious reason would be that it is off hook.

Thanks David,

However, I can make an outbound call from the phone. I assume it’s not off hook, isn’t it?

It’s probably in some sort of “do not disturb” state.

Thanks David. I will look into it :smile: