Hello,
I am wanting to play to the operator a gsm sound file containing more info about the caller origin when they receive a call in a queue.
By default, queues are configured to let the operator know that this was not specified:
in queues.conf
This is working fine.
The idea is now for each queue, we will overwrite this settings as offered in the documentation
; An announcement may be specified which is played for the member as
; soon as they answer a call, typically to indicate to them which queue
; this call should be answered as, so that agents or members who are
; listening to more than one queue can differentiated how they should
; engage the customer
So in extensions.conf
However, the console keeps on:
== --> Entering the sales_FR queue
-- Executing [11@extensions:5] Queue("SIP/0001-00000038", "sales_FR,,announce = queue-xxx-sales-en") in new stack
-- Started music on hold, class 'manual', on channel 'SIP/0001-00000038'
== Using SIP RTP CoS mark 5
-- SIP/0070-00000039 is ringing
-- SIP/0070-00000039 is ringing
-- SIP/0070-00000039 is ringing
-- SIP/0070-00000039 answered SIP/0001-00000038
-- <SIP/0070-00000039> Playing 'queue-unspecified.gsm' (language 'en')
-- Stopped music on hold on SIP/0001-00000038
In other words, asterisk does not take care of the override…
Of course, all necessary reloads were processed.